Description:
We are looking for a driven and detail-oriented Epic Client System Administrator to become part of our respected team in a Hospital San Diego. This position is essential for ensuring the smooth operation, maintenance, and optimization of our Epic Systems, which play a crucial role in patient care management and operational efficiency. The Epic Client System Administrator will manage system configurations, control user access, and provide technical support to end-users. Collaborating closely with both clinical and administrative personnel, this individual will help facilitate system improvements and quickly resolve any technical challenges. The ideal candidate should have a strong understanding of Epic applications and be well-versed in best practices for system administration. This role demands not only technical skills but also effective communication with various stakeholders to ensure their needs are met while upholding system integrity. As a member of our committed team, the Epic Client System Administrator will play a vital role in enhancing patient outcomes by utilizing technology to support clinical workflows. If you are a skilled problem-solver with a passion for healthcare technology, we encourage you to apply for this critical position within our organization and help us advance our dedication to outstanding patient care through effective system management.
Responsibilities
- Oversee and administer the configurations of the Epic system across various modules, including BLOB, BCA, Printing, Hyperspace/Hyperdrive, Hyperspace Web and Interconnect, MyChart, and Care Everywhere.
- Continuously monitor system performance and address any issues promptly to ensure optimal functionality.
- Provide comprehensive technical support to end-users, assisting in the resolution of system-related inquiries.
- Execute updates, patches, and upgrades for Epic applications while striving to minimize system downtime.
- Collaborate effectively with clinical and administrative personnel to gather requirements for system enhancements.
- Conduct regular audits of the system to ensure compliance with security standards and best practices.
- Prepare and maintain thorough documentation regarding system configurations, operational procedures, and user access management.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field is required.
- A minimum of three years of experience in Epic system administration or a comparable role within the healthcare industry is essential.
- A strong understanding of Epic applications and their interdependencies within clinical workflows is necessary.
- Proficiency in troubleshooting and resolving technical issues associated with Epic systems is required.
- Experience in user access management and adherence to security protocols in a healthcare environment is essential.
- Exceptional communication skills are imperative, with the capacity to engage effectively with both technical and non-technical personnel.
- Experience in the management of hardware and operating systems for database servers is expected.
- Knowledge of managing storage areas and networks is required.
- A full understanding of infrastructure management, including Active Directory, Group Policies, Hypervisor platforms, remote application deployment, and incident management, is needed.
- Technical proficiency in both wired and wireless networking concepts, including DNS, DHCP, TCP/IP, VPN, Ethernet/802.3, and Wireless/802.11, is required.
- Availability to carry a pager or phone and provide on-call support for IT-related issues is mandatory.
- A willingness and ability to work occasional weekends and evenings, as required, is expected.
- Familiarity with operating system internals, file systems, and the functionality of hardware components, as well as an understanding of how hardware and software interact to form a cohesive computer system, is necessary.
- Familiarity with scripting and programming languages is advantageous.
- An extensive understanding of the complete Microsoft 365 Suite is required.
