Must Have Technical/Functional Skills
- Technical proficiency with video conferencing app like MS Teams, WebEx, Zoom.
- Solution designing experience of Conference room and device.
- Able to quickly identify and resolve technical issues that may arise during video calls.
- Knowledge of setting up video conferencing equipment including Polycom, Surface HUB, NEAT, Cisco, Crestron/Extron, Clickshare Camera, microphone and speakers.
- Physical hardware experience with Modern Video Conference Room equipment
- Network and Security protocols and configurations
- Candidate must highlight specific examples of engineering and design, implementation, user education and support, technical troubleshooting support with the 3 Technology areas listed above as they relate to Video conferencing
- Excellent Written and Verbal Skills
- This resource will be the only layer of technical support and is responsible for user education and support
- Must be a self-starter and highly motivated
Experience Required
- 8+ years of experience is required.
- Proficiency with video conferencing tools and platforms such as Zoom, MS Teams, Polycom NEAT, Cisco, Crestron/Extron, Clickshare etc.
- Knowledge of AV equipment setup, configuration and troubleshooting is essential.
- Understanding of network protocol, configuration and troubleshooting skills.
- Knowledge of Data security, encryption and maintaining secure communication channel
Roles & Responsibilities
- Configure and administration video conference equipment including cameras, microphone and speakers.
- Provide technical support and troubleshooting for video conferencing issues, ensures minimal disruption during meeting
- Perform regular maintenance and health checks on video conferencing system to ensure optimal performance
- Train end users on how to use video conferencing tools and equipment.
- Manage and troubleshoot network issues related to video conferencing, ensure stable and secure connections.
- Create SOP’s/KB article documentation
Generic Managerial Skills
Must be able to clearly interact with customers, understand the customer’s requirements. Coordinate with team and multiple vendors.
Salary Range: $70,000-$75,000 a year
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Compreh ensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
