Systems Administrator

Packsize • Louisville, KY, US • 2w ago

We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®.

Systems Administrator

Job Overview:

The Systems Administrator role focuses on providing exceptional customer service, addressing operational needs, and resolving infrastructure and systems-based tickets. This position is a vital part of the IT Systems Team, supporting enterprise systems such as Microsoft 365, Okta, Zoom, Slack, Intune, etc, and security operations platforms. Reporting to the IT Systems Lead, the Systems Administrator, will assist with daily operations, ensuring system availability and performance while providing frontline technical support on systems and to users.

Essential Duties and Responsibilities:

Technical Responsibilities:

Assist in the daily operation and support of enterprise systems, including Microsoft 365, Intune, and Azure Arc.
Provide frontline troubleshooting for system-related issues, ensuring timely resolution and minimal user disruption.
Respond to and resolve incidents, service requests, and change requests following ITIL best practices to support ticket management.
Perform routine system checks, patching, and basic compliance tasks to maintain reliability and security.
Document solutions, system configurations, and procedures to support knowledge sharing and team efficiency.
Collaborate with the Systems Administrator Lead, and regional help desk teams to escalate or de-escalate issues to other IT contributors when and where necessary.
Monitor identity and access management systems, such as Active Directory, Azure AD, and Okta, for basic configuration and support tasks.

Customer Service Focus:

Act as a first point of contact for users, providing clear and professional communication.
Prioritize user satisfaction by understanding and addressing technical issues efficiently.
Maintain a helpful and approachable demeanor while assisting end-users with technical needs.

Growth and Learning:

Stay up to date on system administration best practices and emerging technologies.
Actively participate in team training and learning opportunities to expand technical knowledge and capabilities.
Study and obtain relevant foundational and associate-level certifications if applicable

Qualifications:

Basic understanding of enterprise IT systems, including Microsoft 365 and Active Directory.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication, with a focus on customer service.
Enthusiasm for learning and growing within the IT infrastructure field.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals MS-900, SC-900, and AZ-900) are highly encouraged.

Packsize is an Equal Opportunity Employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified