The network administrator will be responsible with installing, supporting, and maintaining servers or other computer and telephony systems, and planning for and responding to service outages and other problem with effective resolutions and in a timely manner. The network administrator will work closely with the other Network Administrators, Help Desk Group, IT Development Group, VP Network, IT Manager, Main Office Support Groups, 3rd Party Vendors and end-user to provide support for the Bank and Securities entities, which includes a Trading Floor. Will maintain configuration management and change control of network infrastructure. Other duties include scripting or light programming, project management for systems-related projects, supervising or training computer operators, and being the consultant for computer problems beyond the knowledge of Help Desk Group staff. The Network Administrator must demonstrate a blend of technical skills and responsibility.
Scope of Responsibility
Fiscal Responsibility
Makes recommendations concerning specification, purchasing, training and deployment of network, telecommunications and business hardware, software and services.
Employee Interaction
Interacts with other Network Administrators, Help Desk Group, IT Development Group, VP Network, IT Manager, Main Office Support Groups, 3rd Party Vendors and end-user to meet the network WAN /LAN and applications and communication requirements for BBVA NY.
Policy and Procedure Interpretation
Maintains confidentiality of workplace information according to the policies and procedures of BBVA NY. Operates within the guidelines established by BBVA NY policies and procedures. Participates in the development of IT policies and procedures manual, Disaster Recovery manual as well as all other necessary departmental required documentation.
Internal Clients/ Contacts
Interacts with employees, programmers and consultants as needed to respond to the requirements for access to network resources. Requires the ability to work independently and with team members to coordinate tasks and resolve anomalies.
External Clients/ Contacts
Interacts with other IT professionals in related organizations dealing with hardware, software, networking, and telecommunications technologies as needed to facilitate network communications between BBVA NY and those organizations. Interacts with vendor technical support personnel to resolve technical issues related to vendor hardware and software.
Physical Demands
This position is fast paced and requires the ability to deal with stress. Requires lifting and transporting of moderately heavy objects, such as computers and peripherals up to approximately 50 lbs, general mobility around an office and clinical environment required, also requires varied amounts of time standing, walking, bending, reaching, climbing and extensive sitting; dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components for extended periods of time. Ability to occasional inspect cables in floors and ceilings.
Work Environment
- General office environment
- Computer servers and electrical equipment facilities
RESPONSIBILITIES AND DUTIES
Ensuring that the network infrastructure is up and running.
- Responsibility for maintaining Protection and Security:
- Permissions (Share, Folder, File, etc)
- Open Ports
- Accounts (Domain, Local, Appliances, Services and Applications)
- Antivirus
- Antispam
- Anti-Adware
- Anti-Malware
- Backups of Data and Voice (System State, Docs, SQL, Shadow Copy, Replication, etc)
- Applying operating system updates, patches, service packs, and configuration changes.
- Setting Audit logs
- Producing reports for Department, Data Security & Audit review
Analyzing system logs and identifying potential issues with computer systems.
Introducing and integrating new technologies into existing data center environments.
Performing routine audits of systems and software.
Installing and configuring new hardware and software.
Adding, removing, or updating user account information, resetting passwords, etc.
Answering technical queries.
Responsibility for documenting the configuration of the system.
Troubleshooting any reported problems.
System performance tuning.
Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
Configuration management and change control of network infrastructure including routers, Catalyst switches, Packet Shapers, Firewalls and IDS/IPS..
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Monitor and test network performance and provide network performance statistics and reports.
SAMPLE SYSTEMS, SERVICES AND APPLICATIONS TO BE SUPPORTED
- MS Windows 2012, 2016, 2019 Server and above
- MS Windows 10 Workstation and above
- MS Active Directory (DNS, Group Policy, Logon Scripts, etc)
- MS DHCP
- MS Cluster
- MS Print Server
- MS SQL 2012, 2016, 2017, 2019 and above
- MS IIS Server
- MS SharePoint
- MS Office
- MS Shadow Copy
- MS Terminal Services
- MS SCSM 2019 and above
- MS SCOM 2012 and above
- MS SCCM 1902 and above
- Hardening – Information Security
- McAfee Antivirus Solutions (VirusScan, GroupShield, ePolicy Orch., etc)
- Ivanti (Shavlik) Security Control (Patch Management)
- Trend Micro IWSVA
- Palo Alto Firewalls
- Cisco VPN devices and services
- Fortinet FortiGate
- CA UDP\ CA BrightStor
- Data Domain
- VEEAM
- VMWARE SRM
- VMWARE ESX\VCENTER
- NetApp Data Storage
- Bloomberg
- LSEG (Refinitiv\Reuters) TREP, Eikon, etc
- LSEG (Refinitiv\Reuters) FXT (Dealings)
- EBS
- Cisco UCS (CallManager) and IPC Unigy PBX
- Cisco Switches and Routers
- Cisco ISE
- ASC Voice Recording
- Mobile devices (iPhone, iPad, Android, etc)
- Cisco & Jabra Video Conferencing Equipment
- Nutanix VMWare Horizon VDI
- Cisco\Meraki WiFi
- Zscaler Proxys
In addition to various In-House, Trading Floor and Internet Applications.
EXPERIENCE
- A minimum of 10 years hand-on Network administration experience as described above.
- Knowledge of telephony systems including Cisco UCS (CallManager) and IPC Unigy PBX and telephone devices a Plus.
- Proven experience and success with LAN and WAN implementation and management.
- Strong technical knowledge of current network hardware, protocols, and Internet standards.
- Proven experience with network capacity planning, network security principles and general network management best practices.
- Excellent troubleshooting experience
- Bachelor’s Degree or equivalent is required; preferred certification MCSE.
SKILLS/ABILITIES
- Strong experience and knowledge of Microsoft Operating Systems, applications and services (Server, Workstation, SQL, Active Directory, DNS, DHCP, etc.), Cisco IOS along with networking technology and practices. Must be detail-oriented, flexible, have the ability to adjust and respond to crises, and provide technical expertise for the administration and maintenance of Network infrastructure Systems. Proven technical and project completion skills in addition to the ability to communicate to technical and non-technical users. Demonstrate skill in meeting deadlines within specified time frame.
- Working technical knowledge of network, PC, and platform operating systems.
- Strong technical knowledge of current network hardware, protocols, and standards, including Cisco routers, Catalyst switches, ASA VPN appliances, Palo Alto Firewalls and IDS/IPS services.
- Develop, implement and maintain policies, procedures, and associated training plans and diagrams for network administration, usage, and disaster recovery.
- Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
- Configuration management and change control of network infrastructure.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Monitor and test network performance and provide network performance statistics and reports.
- Oversee new and existing equipment, hardware, and software upgrades.
- Hands-on software and hardware troubleshooting experience.
- Strong interpersonal and oral communication skills.
- Adept at reading, writing, and interpreting technical documentation and procedure manuals.
- Highly self motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Great working in a team-oriented, collaborative environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
With respect to this position in our Houston Office, the expected base salary ranges from $90,000 to $105,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
