Company Description
ElysianMKTNG is a future-thinking digital agency located in the New York City Metropolitan Area. We leverage cutting-edge AI technology to amplify brands, attract more customers, and drive scalable growth. Specializing in Social Media Marketing & Content, we are at the forefront of innovative digital solutions.
We help businesses elevate their online presence and drive results through innovative marketing strategies. With a client base that spans industries and regions, including New York, Dubai, and London, our services include social media management, content creation, paid advertising, SEO, IT support and web development. Our mission is to deliver cutting-edge solutions tailored to each client’s unique needs, enabling them to achieve their growth goals and stand out in competitive markets.
Role Description
This is a contract, part-time to start, Information Technology Help Desk Technician role at ElysianMKTNG. The Help Desk Technician will be responsible for providing technical support, troubleshooting desktop computers, software, implementing and managing remote MDM software, asset management, and offering general help desk support. This is a hybrid position with the ability to work both on-site and remotely.
Qualifications
- Technical Support and Help Desk Support skills
- Experience with RMM/MDM (such as JAMF and NinjaOne) for Mac and PC
- Desktop Computers and Printer Support troubleshooting abilities
- Strong problem-solving and communication skills
- Knowledge of IT systems and software
- Ability to work independently and collaborate with a team
- Certifications in relevant IT fields are a plus
- Experience in customer service is beneficial
- Associate's degree in Information Technology or related field
