Job Role: Server Administrator
Location: Raleigh, NC (On-Site)
Job Type: Full time
Salary: $100k+benefits
Roles and responsibilities
As a Data Center Infrastructure Technician with TCS you will be responsible for installation, decommission, and break/fix work within the Data Center. This includes installation of equipment, cabling, and overall asset management of data center infrastructure and equipment as well as the initial installation of the standard Operating System. The data center infrastructure technician is an important role that relies on critical thinking, prioritization, requirement gathering, solution creation, and prompt communication. A candidate should have a working knowledge and experience with operating systems (Linux, Windows and ESX), multiple hardware platforms UCS, Dell PowerEdge, NetApp, Dell Isilon), general LAN networking principles, Asset Management (Rack tables or similar), enterprise ticketing system (ServiceNow), Microsoft Office Suite and virtualized environments (VMware) will be of the greatest necessity in delivering day-to-day support and improvement. Qualified candidates will be charged with support and process improvement, as well as working with vendors and team members across the organization to achieve their objectives.
• Install, rack and cable servers and appliances per documented process
• Load and configure operating systems per build specifications
• Work with hardware owners and vendors to troubleshoot and replace warrantee parts
• Complete trouble tickets to maintain service levels and availability
• Document and escalate technical issues using clear, written and verbal communication
• Effectively and efficiently communicate status of critical events
• Manage the physical appearance of the Data Center to include tracking and management of Data Center assets
• Maintain asset management of equipment within the Data Center
• Working with a third party to execute and facilitate hardware destruction per process
• Responsible for on-call duties to include break fix and hardware replacement
• Ability to travel as required to execute duties within offsite Production data center
• AOS in an Information Technology based or related major and/or equivalent work experience with technical support in a production environment
• 2+ years experience with Linux, Windows, Virtualized environments
• Strong Knowledge of Cisco UCS, UCS Central to include setup, maintenance and management
• Strong Knowledge of Dell PowerEdge, Dell Open manage Enterprise to include setup, maintenance and management
• Familiar with Cisco LAN networking
• 2+ years of customer service experience and excellent written and spoken communication skills
• Strong organizational skills, high level of attention to details and ability to multi-task, while managing competing priorities
• Strong investigation and problem-solving skills, takes ownership, follows issues through to completion
• Adaptability to acquire new skills quickly and thrives in a collaborative team environment
• Maintain high degree of self-motivation
• Ability to pass background check and drug screening
• Ability to lift 75lbs or more
