Job Overview
We are a progressive organization dedicated to fostering an environment where our employees flourish. We uphold the values of integrity, excellence, accountability, and teamwork, which inform all our operations. Joining our team means gaining access to exceptional career advancement opportunities alongside competitive benefits and ongoing professional development.
Key Responsibilities
- Deliver high-quality desktop and server support to end-users, ensuring customer satisfaction through effective communication via phone, email, and in-person interactions.
- Oversee Active Directory management, including user account setup, password resets, and group assignments.
- Ensure the smooth operation of virtual desktop environments, safeguarding their security and efficiency.
- Administer Microsoft Portals for license and account management.
- Implement best practices for security, including password protocols, two-factor authentication, and endpoint protection.
- Diagnose and resolve circuit issues, collaborating with ISPs as required, while demonstrating an understanding of physical networking.
- Utilize documented scripts and automation tools to enhance operational efficiency.
- Assist in managing antivirus solutions, conducting security awareness training, and implementing best practices for new users.
- Maintain thorough and current documentation to ensure compliance with industry standards.
Required Skills
- Outstanding customer service capabilities with a proactive, solution-driven approach.
- Strong interpersonal and communication skills, facilitating effective interactions with colleagues and clients.
- Proven ability to multitask and manage competing priorities in a dynamic environment.
- Proficient in conveying technical concepts to non-technical users through clear verbal and written communication.
- Self-driven individual capable of working autonomously while managing responsibilities with minimal oversight.
- Experience with ticketing systems is advantageous.
Qualifications
- A minimum of 2 years of relevant experience in providing desktop support and systems management.
- Practical knowledge of Microsoft Windows 10⁄11 OS, including command-line tools.
- Familiarity with Microsoft Windows Server (2012/2016/2019) and Microsoft 365.
- Experience with Active Directory administration and group policy management.
- Understanding of mobile device installation and configuration (iOS and Android).
- Proficiency in installing and supporting software applications, such as Office 2016/2019/365.
- Basic networking knowledge, including TCP/IP protocols and common networking devices.
- Experience with endpoint security solutions, including antivirus and threat detection software.
- Familiarity with multi-factor authentication (MFA), single sign-on (SSO), web security, and backup systems is a plus.
Career Growth Opportunities
We are committed to the continuous professional development of our employees, providing opportunities for skill enhancement and career advancement.
Company Culture And Values
Our organization thrives on a culture of collaboration and mutual support, ensuring that our employees feel valued and empowered to excel in their roles.
Compensation And Benefits
- Competitive base salary ranging from \(60,000 to \)65,000 annually (final offer contingent upon experience and qualifications).
- Comprehensive health benefits, including medical, dental, vision, and life insurance.
- 401(k) plan with company match.
- Generous paid time off, including 15 holidays per year and 5 floating holidays.
- Access to telemedicine services.
- Optional benefits, including pet insurance and home/auto insurance.
- Career coaching and professional development initiatives.
We are an equal opportunity employer and encourage applicants from diverse backgrounds to apply. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities.
Employment Type: Full-Time
