Your Career
You will provide guidance and technical support to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better.
You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies.
Your Impact
- Work full-time to support the customer in a hybrid work setting, three days on-client site, two remotely.
- Communicate with the customer(s), sales teams, peers, engineering and support teams as appropriate
- Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
- Configure, implement, and maintain Security Operating Platform
- Optimize and migrate policies and objects from the existing environment to our Next-Gen Firewall
- Test and validate the migration environment
- Coordinate and execute cutover to production
- Provide guidance on code upgrades
- Facilitate the development of new application and threat signatures
- Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases
- Some travel may be required, dependent on customer request
- You work with the customer's security & network teams to build confidence across the business units impacted by the change to Palo Alto Networks
Qualifications:
Your Experience
- High level of experience with Panorama and log collectors
- NGFW
- Global Protect
- BS in Computer Science, MIS, business, or equivalent education/training/experience or equivalent military experience required
- Minimum of 5 years’ experience with network/security solutions and technologies (BGP, SD-WAN concepts, VXLAN and general routing and switching)
- Minimum of 3 years’ experience leading security solutions in large environments)
- Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally Palo Alto Networks® products
- You're experienced in internetworking, LAN, and WAN technologies
- You have a good understanding of Internet protocols and applications
- Possess the following industry certifications - CISSP, CCNA, CNSE, JNCIE-SEC
- You effectively handle multiple projects and work calmly in high pressure
- You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers
