IT Helpdesk Technician

PetroChoice • King of Prussia, Pennsylvania, United States • 3w ago

Overview

About Us: At Moove, we pride ourselves on delivering top-notch IT solutions to support our dynamic and growing team. We are seeking a dedicated Help Desk Technician to join our IT department. This role is crucial in ensuring our employees have the technical support they need to perform their best.

Job Summary: As a Help Desk Technician, you will be the first point of contact for all IT-related issues. You will provide technical support, troubleshoot problems, and ensure smooth operation of our IT systems. This role requires you to work in the office one day a week, with the flexibility to work remotely the rest of the time.

Responsibilities

Provide first-level technical support to end-users via phone, email, and in-person.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems and applications.
Document and track issues using our ticketing system.
Assist with onboarding and offboarding of employees, including setting up accounts and hardware.
Maintain inventory of IT equipment and supplies.
Collaborate with other IT team members to escalate and resolve complex issues.
Conduct regular system maintenance and updates.
Provide training and support to end-users on various software and hardware.

Qualifications

Proven experience as a Help Desk Technician or in a similar role.
Strong knowledge of Windows operating systems.
Familiarity with remote desktop applications and help desk software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-oriented mindset with a focus on providing excellent service.
Ability to work in the office one day a week.

Preferred Qualifications:

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
Experience with network troubleshooting and basic network administration.
Knowledge of ITIL practices.