(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)
IT Policy Compliance and Implementation
- Distribute guidelines issued by the headquarters to the IT operations team and ensure that necessary actions are taken in a timely manner according to the prescribed timelines.
- Ensure that the items outlined in MOBIS policies are properly implemented and monitored within IT operations, conducting oversight and providing timely reports.
System & Network Administration
- Install, configure, and maintain servers, networks, and systems (Windows, Linux, and cloud environments).
- Manage network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and efficient communication.
- Monitor system performance and ensure the availability of services and resources.
IT Support & Troubleshooting
- Provide technical support to end-users, diagnosing and resolving hardware and software issues in a timely manner.
- Manage helpdesk tickets, ensuring prompt resolution and customer satisfaction.
- Troubleshoot network and system-related problems, offering solutions to minimize downtime.
Security Management
- Implement and maintain security measures such as firewalls, antivirus, and encryption to protect company data.
- Conduct regular security audits and vulnerability assessments.
- Ensure compliance with IT security policies, industry standards, and data protection regulations.
Backup & Disaster Recovery
- Manage and execute regular backups to safeguard critical data.
- Develop and implement disaster recovery plans to ensure business continuity in case of system failures or data loss.
System Updates & Patching
- Regularly update and patch operating systems, applications, and software to ensure systems are up-to-date and secure.
- Ensure compatibility with new software and hardware deployments.
Documentation & Reporting
- Maintain clear and accurate records of systems, configurations, and network topologies.
- Document troubleshooting steps and resolutions for future reference.
- Provide regular reports on IT performance, security status, and ongoing issues.
Process Improvement & Optimization
- Identify areas for improvement in the IT infrastructure and workflows to enhance system efficiency and productivity.
- Proactively suggest and implement solutions to improve performance, scalability, and security.
Collaboration & Project Support
- Work closely with cross-functional teams to support IT initiatives, software deployments, and infrastructure upgrades.
- Assist in the planning and execution of IT projects, ensuring timely completion and alignment with business goals.
Vendor Management
- Liaise with external vendors and service providers to manage hardware, software, and IT services.
- Evaluate and recommend new technologies and tools to improve IT operations.
Supervisory Responsibilities:
No
