Position Title: IT Technician
Company Name: Care Resource Community Health Centers
Company Address: 3510 Biscayne Blvd, Miami, FL 33137
Type of position: Full time
Position Level: Entry
Website: https://careresource.org/ Please do not apply directly.
Position Schedule: Standard Business Hours
Salary Range: $25 Hr
Projected Close Date: May 22, 2023
Client’s 3 must-haves for this position:
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
If interested in this position please apply below:
Essential Job Responsibilities
Provides technical assistance to end-users at all company sites.
Works within a structured, documented helpdesk system in a Windows active directory infrastructure.
Acts as primary level 1 tiered support within the helpdesk system providing support and technical issue resolution to all end users.
Installs software (operating systems, custom software, office productivity software) according to company standards and procedures.
Images and deploys end-user computer systems.
Upgrades hardware and desktop software and performs maintenance when scheduled or necessary.
Establishes new user accounts and makes changes to existing user accounts,
Creates and makes changes to user email accounts in Microsoft Exchange.
Assists with documenting and inventorying network devices, all technical assets, and hardware and software configurations.
Ensures connectivity to all endpoints on the company network.
Installs and troubleshoots network cabling.
Participates in department staff meetings and company developmental activities as requested/required.
Other duties as assigned by Information Services department management.
Culture of Service: 3 C’s
Compassion
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Commitment
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact Responsibility:
Will have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.
Physical Requirements:
This work requires the following physical activities: constant walking and bending. Frequent standing, sitting, lifting at least 25 lbs., stretching/reaching, working on a ladder, vision for close work, talking on the phone, and talking in person. Work is performed in an office setting.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.
ExperienceEducationPreferred
Licenses & CertificationsPreferred
Microsoft - MCP
Cisco - CCNA (S/R)
SkillsDocumentation
Desktop Management
Desktop Applications
Wireless Network
Phone Systems
Windows
Troubleshooting
Software
Problem solving
Planning & Organizing
Multitasking
Microsoft Office
Help Desk
Hardware
End User Support
Customer Service
Critical thinking
Computer
BehaviorsTeam Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
MotivationsReport job
