Job Summary:
This is an entry to mid-level Analyst position with oversight to company PBX Systems and associated hardware. This person will be responsible for providing day-to-day technical support, maintenance, and deployment of PBX hardware and associated handsets. The Analyst position will also provide day-to-day support, maintenance and assistance for all resort wide PC’s, network infrastructure and other resort technology.
Responsibilities include:
- Support, maintenance, and deployment of telecommunications hardware and software.
- Support and troubleshooting of LAN and Tip & Ring infrastructure.
- VoIP systems configuration and deployment.
- Adds/moves/changes and tier one support of the PBX.
- Support and installation of computer hardware, printers, scanners and other peripherals
- Creating and maintaining process documentation/SOP.
- Ability to speak in a clear and concise manner to a wide range of end users is required.
- Technicians must be team players, detail oriented and able to prioritize without supervision.
- While Heavenly is your base resort, you may be called upon to assist at other Tahoe Region Vail Resorts.
- Other duties and projects as assigned.
Requirements:
- Functional knowledge of telecommunication infrastructure.
- Functional knowledge of PBX hardware (preferably Avaya CS100e/Nortel)
- Functional knowledge of Windows XP, Windows 7, Microsoft Office 2007/2010, Server 2008.
- Fundamental knowledge of TCP/IP networking and the ability to effectively troubleshoot connectivity issues with Windows workstations and other devices within a network.
- Excellent written and verbal English communication skills.
- Professionalism and strong guest service skills, attention to detail and timeliness.
- Flexible schedule during peak times of the year.
- Ability to work outdoors in a dynamic mountain environment. This position requires year round work on and off the mountain.
- High School Diploma or equivalence exam.
- Valid US Driver’s license.
- Ability to lift up to 75lbs.
- Follow and enforce company guidelines, policies and practices.
- 2 years’ experience in the set-up, configuration, use and troubleshooting of Windows PC’s.
- Must be able to ski/ride.
Preferred skills:
- Associates or Bachelor’s Degree from an accredited University.
- CompTIA A+ or MCP preferred.
- Avaya/Nortel certifications or proof of training.
For more information, please visit:
Our Mountain
Benefits and Perks
Accommodations
Fit to Ride Program
Company Policies
Have fun. Serve Others. Do Right. Drive Values. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
