Help Desk Analyst 1

Consultis • Ft. Lauderdale, Florida, United States • 6d ago

Full Job Description

Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity is currently searching for a Technical Analyst (onsite) for a contract opportunity with our South Florida based client.

Requirements/Responsibilities:

· Installs new hardware, software and upgrades for various districts and departments utilizing stand alone, on-line, and/or remote environment systems.

· Provides instruction to end users in maintenance and use of software applications and hardware.

· Performs troubleshooting and repair of hardware related issues. Coordinates repair in a timely and efficient manner to minimize disruption in system utility.

· Identifies and analyzes requirements for various automated systems.

· Identifies and provides resolution to software related issues through telephone contact or on-site visits as required. Maintains inventory control records and documentation, as applicable to assigned area.

· Writes technical documentation outlining end user instructions. Posts instructions and documentation for end user reference.

· Coordinates installation of office systems products and the use of external service providers for repair and replacement of systems, components, and peripherals.

· Executes programs, as applicable, when assigned to a specific functional area, such as payroll processing, running high volume reports, data back-ups, file maintenance, system security.

· Receives and records calls, problems, and requests for new computer services in the online tracking system.

· Assists walk-up traffic to help desk window as needed.

· Trouble-shoot end user connectivity issues.

Required Qualification or Skills:

· At least 1 year of experience in a similar role.

CompTIA A+ certification

· Experience working with Windows 7 and Windows 10.

· Experience supporting Microsoft Office

· Troubleshooting experience and heavy call volume

· Must be able to work onsite 5 days a week

· Supporting a windows-based environment

· Experience supporting mobile IOS and Android applications