Benefits/Perks
- Competitive Compensation
- Flexible Scheduling (3 days per week onsite)
- Career Growth Opportunities
Job Summary
This role is for a senior IT professional with experience managing MSP relationships, providing IT support, and fulfilling roles with similar responsibilities, particularly in the public sector. This includes MSP Relationship Management, Strategic IT Leadership, Infrastructure and Cybersecurity Oversight, Documentation and Knowledge Transfer.
As the Primary IT Liaison, you are the main point of contact for all IT needs and serve as the intermediary between the client and MSP vendors. You manage Day-to-Day IT Operations to oversee help desk support, network monitoring, system administration, and cybersecurity operations. You support IT Advancement Initiatives to help design and implement future technological advancements aligned with the client's strategic objectives.
Responsibilities
- Provide support for our corporate customers’ networks and servers
- Assess security risks and implement best practices
- Maintain technology procedures and documentation
- Coordination of IT activities with vendors
- Manage SLA with vendors
- Oversight of MSP vendor activities
- Oversight of technical support activities
- Oversight of IT projects
Qualifications
- A bachelor’s degree in computer science or a related field is preferred
- Previous experience as a Network Administrator is preferred
- Understanding of data privacy and security
- Strong leadership and analytical skills
- Ability to work well with other vendors
- Strong written and verbal communication skills
- Ability to work onsite 3 days a week, with increased availability during critical periods.
Experience
- Experience managing MSP relationships, preferably in government or municipal settings
- Knowledge of IT infrastructure management, including endpoint security, network administration, and project management.
Degree/Certification Requirements
- Bachelor or higher degree
- PMP Certificate (Desired)
- CISSP or CISO Certificate (Desired)
Security Requirements
- Must be willing to submit and complete successfully a criminal background investigation (Mandatory)
- Current and active security clearance is a plus (Public Trust or higher)
Flexible work from home options available.
Adage Innovations, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Company
Adage Innovations Inc. has an experienced team of professionals focused on engineering solutions for modernization and migration of legacy systems. Adage Innovations’ core team has dependable professionals with integrity and loyalty to customers they are serving on multi-year contracts. We brings long-term stability in client endeavors with shared values and ethics that govern our respective roles:
- Improving employee and customer experience
- Managing through the challenges of legacy systems and repositories
- Enabling a culture of continuous innovation.
