What You’ll Get to Do:
As a Tier 2 Network Administrator, you'll be challenged with enterprise support problems where you will coordinate with other NOC and Operational staff to address break fix, minor configuration update, schedule add moves and changes and technology upgrades and installs for Network routers and switches. You are expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network.
More About the Role:
In this role the Network Administrator will be responsible for:
- Perform System patching and IAVA patches to network routers and switches.
- Conduct approved minor network changes (vlan, ACL and port assignment)
- You will perform IOS and Software upgrades
- You will perform switch and router installs, upgrades to ensure smooth operations of the enterprise.
- Draft Standard Operating Procedures (SOP) for network operations.
- Troubleshoot systems failures and accessibility problems within the network to our services.
- Support site survey and engineering designs data calls.
- Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
- Works independently with some supervision.
- In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
- Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
- Preform Network ticket resolution.
- Support Network ticket closure across Network OPS staff to include:
- Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
- Use administrative access to the network to provision new switches, router, VLANs and Crypto.
- Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
- Routing Service Requests to the appropriate organization required for incident resolution.
- Performs root cause analyses.
- Completes problem resolutions associated with incident ticket(s)
- May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.
You’ll Bring These Qualifications:
- IAT II
- TS/SCI security clearance with ability to obtain a CI poly
Education:
High School/GED + 9 Yrs
Associates + 7 Yrs
Bachelors + 5 Yrs
Masters + 3 Yrs
PhD + 1 Yrs
Bison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
