JOB SUMMARY
Operates with overall responsibility for technology infrastructure and support activities. Provides design, installation, maintenance and support for technologies including, but not limited to, datacenter, networking, security, server and desktop systems. Ensures infrastructure requirements and industry standards are addressed to provide effective, reliable technology support for business applications.
The Network Administrator reports to the CIO and maintains relationships with internal customers, consultants and external outsourcing partners for related services.
Exercise discretion and independent judgment with respect to matters of significance.
ESSENTIAL FUNCTIONS
- Manages technical support activities internally and as a liaison with outside vendors.
- Investigates the root cause, effect and results of infrastructure problems or issues.
- Defines/leads technical projects, with technical aptitude in all areas of infrastructure.
- Continually evaluates technology, seeking improvements and best practice.
- Provides budget and financial support for Infrastructure-related activities.
- Manages, monitors and maintains datacenter and related server, storage and network systems
- Maintains security related applications and works with managed cybersecurity services.
- Responsible for Desktop computing support, including build/rebuild tasks, peripherals, patch management, security applications, inventory and general hardware and software support
- Supports Active Directory management and GPO scripting
- Manages disaster contingency plans and backups, including interaction with key suppliers.
- Supports telephony systems, including contract administration with telecom carriers.
- Maintains accurate documentation, including procedures, inventories and training materials.
- Various support duties as assigned; some work outside of normal business hours expected.
QUALIFICATIONS
- Good communication skills: oral, written and listening, at all levels of the organization.
- Time management skills, including the ability to balance multiple priorities and meet deadlines.
- High degree of technical acumen, with a propensity for learning and applying new technologies
- Ability to view technology with business/financial benefit, providing support as required.
- Hands-on experience with variations of MS Windows Server/Desktop, MS O365, VMware/Veeam, Network appliances and various technical software applications.
- Working knowledge of MS Active Directory, including GPO scripting and access/security controls.
- Experience with disaster recovery planning and backup strategies
- Strong documentation and knowledge management skills
- Experience collaborating with technical support organizations to resolve complex issues.
- Ability to build and deploy desktop systems and associated hardware/software as needed
- Familiarity with voice and telecommunications systems
- Must have excellent interpersonal and motivational skills.
- Strong troubleshooting skills with a variety of hardware and software systems
Education: A.S. in Computer Science, significant related coursework in a related technical field, or commensurate experience. Microsoft and/or other technical certifications are a plus.
Experience: Minimum of (2) years’ experience with technology operations and specific areas listed in the qualifications above, or equivalent combination of certifications, education and experience.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 50 pounds. The employee must occasionally drive from his or her home office to different branches.
