- Strong understanding and practical use of SCCM to update, install, configure and patch company systems.
- Support Microsoft network administration duties, including Active Directory, Group Policy Objects, DNS, DHCP, etc.
- Perform software and security updates and other system configuration tasks to ensure the health and high availability of information technology systems.
- Support and lead IT systems projects and high priority efforts.
- Provide on-going communication to manager and end users.
- Troubleshoot diagnose and resolve server / network performance problems
- Document administrative procedures and configurations for backup disaster recovery as well as prepare system documentation and other technical documents.
- Ability to work independently and as part of a team.
- Investigate, resolve and explain system issues to both technical and non-technical people.
- Provide helpdesk support as required.
- Experience with Manage Engine products a plus.
- Utilize call tracking software (SolarWinds Service Desk) to manage service incidents, service requests, vendor information).
- Stay abreast of current industry trends.
Networking / Computer Skills
Working knowledge of Active Directory, DNS, DHCP, TCP/IP, Firewall / Spam Appliances, IPS / IDS, Network Security Best Practices, Cloud based solutions and network architecture. The ability to understand more advanced computer skills / technical concepts and be proficient in the advanced knowledge of software such as Microsoft Office Professional, Visio, VOIP Phones, WDS, VMWare, and Wireshark or equivalent. An understanding of HIPAA, the Security Rule, ITIL, and NIST standards are a plus. IT infrastructure project management experience a plus. Excellent communication skills. Occasional late night and weekend work required.
Incumbent functions independently within broad scope of established departmental policies and goals, generally refers specific problems to supervisor only where clarification of operating policies and procedures may be required.
Interpersonal Skills
Contacts involve the ability to influence actions of others where considerable perception is required to analyze individual circumstances and determine most appropriate course of action. Ability to explain technical topics to a non-technical audience.
Certificates, Licenses, Registrations
N+, CCNA, S+, CCENT, MCSA or MCSE (Server Infrastructure), VMWare Certification a plus
