OVERVIEW:
KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back-office support to its member firm KPMG United States (“the Client”). The Clients’ Risk Management function is expanding operations at JESS to support the RM Center of Expertise process area. Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back-office operations.
The Clients’ Technology Center of Expertise (CoE) is responsible for supporting the technology needs of the Personal Independence (PI) organization within KPMG’s Risk Management department, including the development and maintenance of digital assets, the design and implementation of application enhancements, and the continuous identification of improvement opportunities. They have contracted “KPMG Jamaica Expanded Support Services” (KJESS), which operates from the Kingston office, to provide back-office support to its member firm KPMG United States (“the Client”).
JOB SUMMARY:
The JESS RM Technology Business Analyst will contribute to the efforts to ensure that the use of digital assets contribute to the most efficient execution of PI operations. The role will also enable efficiency in disseminating information requiring action and provide leadership reporting and presentations. In addition, this role will be required to multitask on several assignments and prioritize according to timelines as issued by the Client.
The JESS RM Technology Senior Associate reports primarily to the JESS RMPI COE Manager but will also take direction from other Independence Client team members who are accountable for supported work.
JOB RESPONSIBILITIES
- Apply an advanced understanding of emerging technologies and platform implementations to support the development and maintenance of system configurations and process design documentation, operating procedures, and application integration documentation. Help to ensure production implementation and maintenance activities are performed as required.
- Regularly interface and collaborate with PI organization leadership, third party vendors, and various technical teams in the firm to translate business requirements into technical requirements.
- Participate in design, testing, implementation, and support of all enhancements to the systems, services and technologies used by the Personal Independence team.
- Regularly interface with PI organization leadership, development groups, business liaison teams, operations staff, security group, data center staff and server administration groups on all activities related to application integration and system enhancements.
- Maintain and assess operational requirements and service issues and contribute suggestions for improvement opportunities, e.g., rule-based automation, enhanced reporting, upgraded user experience.
- Support execution of tactical plans and strategic objectives of the PI Organization through development and utilization of technology solutions.
- Assist with special projects, as needed.
- Perform multiple tasks including time sensitive requests.
- Perform other operations tasks, as needed, such as Stakeholder Invoice Management, granting access to software applications and shared drives for Independence personnel.
EDUCATION/EXPERIENCE
- Minimum five years of related work experience in IT operations, technology implementations, project management, and/or technology-related consulting.
- Bachelor’s Degree in computer science/engineering or similar. Master’s Degree preferred.
- Experience implementing emerging technologies across an organization, from problem identification to solution execution and change management.
- Project management experience. PMP certification preferred.
- Lean Six Sigma Yellow-belt or higher preferred.
- Knowledge of RPA software preferred (e.g., Automation Anywhere).
- Advanced knowledge of Microsoft Office Suite - SharePoint and Visio, in particular.
COMPETENCIES
Business Competencies
—Communication- Delivering clear, effective communication and takes responsibility for understanding others. This includes:
I.Develop written material that is easily understood to influence business partners and management and simplify complex information to ensure understanding.
II.Engage audience in interactive communication in small and large group settings and anticipate needs/ questions and respond appropriately.
—Customer Service - Demonstrating a commitment to public service; serves and satisfies internal and external customers; holds oneself accountable for quality outcomes. This includes:
I.Actively promotes services to existing and potential customers.
—Collab & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve result by
I.Analyze needs of business partners.
II.Establish relationships and credibility with business partners.
—Stakeholder Management - the process of maintaining good relationships with the people who have the most impact on your work. This includes:
I.Build and maintain positive relationships with internal peers and other colleagues, in ways that help to deliver the strategy, not just your personal objectives.
Technical Competencies
—Problem Solving - Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.
I.Focus is on applying and enhancing knowledge or skill.
II.You have applied this competency to situations occasionally while needing minimal guidance to perform successfully.
III.You understand and can discuss the application and implications of changes to processes, policies, and procedures in this area.
—Project Management - Evaluates controls to help mitigate negative outcomes through prevention or detection and correction.
I.Understands the risks involved in starting a project.
II.Understands the importance of quality assurance and control.
III.Identifies key stakeholders in a project and is able to collaborate with several project team members.
IV.Understands the risks involved in starting a project and tracking project risk
V.Understands and is able to coordinate, prioritize and manage project timeline or deliverables.
— Information Systems Administration - Understands and demonstrates knowledge of applicable information systems including concepts, principles, and practices related to their use and application.
I.Interprets, and analyzes data extracts and reports from automated databases.
II.Maintains, and regularly monitors systems as applicable to business areas of responsibility to ensure effective performance.
III.Collaborates with the applicable technical points of contact to perform user acceptance testing activities, ensuring system features and functionalities address business needs.
—Speaking & Listening - You are able to successfully complete tasks in this competency as requested. Help from an expert may be required from time to time, but you can usually perform the skill independently.
I.Focus is on applying and enhancing knowledge or skill.
II.You have applied this competency to situations occasionally while needing minimal guidance to perform successfully.
III.You understand and can discuss the application and implications of changes to processes, policies, and procedures in this area.
IV.You can confidently present material for training purposes
SKILLS
—Ability to work on multiple projects and processes simultaneously.
—Must be able to prioritize, delegate, and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.
—Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority.
—Strong presentation skills
—Ability to resolve issues and escalate unresolved issues when appropriate.
—Highly organized in high volume and fast-paced work environment
—Business & data analysis and critical thinking skills
SPECIAL CONDITIONS
—Expected to work in a fast-paced team environment.
—Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
—May be required to work extended hours periodically or on public holidays
Learn more about us here: K-JESS Homepage
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