Job Overview: The Franchise Compliance Administrator ensures that our franchise operations adhere to legal standards and in-house policies. This role is crucial for enforcing regulations within the franchise network, providing guidance on compliance matters, and ensuring that franchisees align with company standards. The Franchise Compliance Administrator will oversee a team of compliance professionals responsible for Franchise Compliance and Onboarding.
Supervisory Responsibilities:
- Oversees a team of compliance professionals responsible for Franchise Compliance and Onboarding.
- Provides mentorship, training, and performance evaluations for team members.
- Manages team workload and ensures efficient workflow process implementation.
Key Responsibilities:
Compliance Support:
- Assist in monitoring franchisee adherence to company policies, operational standards, and legal requirements.
- Act as a liaison between franchisees and the compliance team, addressing queries and providing guidance.
Documentation and Reporting:
- Maintain and update compliance records, including franchise agreements, audit results, and corrective action plans.
- Prepare periodic reports summarizing compliance activities and trends for management review.
Training and Communication:
- Coordinate training sessions for franchisees on compliance policies, operational procedures, and regulatory updates.
- Distribute compliance updates and ensure franchisees are informed about changes to policies or legal requirements.
Policy Enforcement:
- Assist in investigating non-compliance issues and recommending appropriate corrective actions.
- Support the escalation process for unresolved compliance violations, as needed.
Regulatory Knowledge:
- Stay informed about franchise-related laws, industry regulations, and company policies.
- Contribute to updates of internal compliance manuals and guidelines.
Administrative Support:
- Coordinate compliance team meetings, maintain schedules, and track project timelines.
- Manage correspondence with franchisees and external stakeholders related to compliance matters.
Competencies:
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- High attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Proficiency in compliance management software and tools.
- Knowledge of applicable regulations and standards.
- Chin/Burmese speakers preferred due to the nature of our business.
Required Skills/Abilities:
- In-depth understanding of the franchise industry’s standards and regulations.
- Strong ability to interpret and apply complex regulatory information.
- Proficiency in Microsoft Office Suite and compliance management systems.
Education and Experience:
- Bachelor's degree in business, Law, or related field required.
- Minimum of 3 years of experience in compliance or legal roles preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Work Environment:
- Office environment with occasional travel to franchise locations for compliance assessments and audits.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Statement: GBC Food Services, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Military Applicants: We value the skills and experience military veterans bring to our team. We support the hiring of returning service members and military spouses.
