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Job Title-DSS-System Administrator
Client location - 5600 Cox Road, Glen Allen, VA 23060
Interview Type - Web Cam Interview Only
Work Arrangement - Hybrid
Job Description -
Oversee and control comprehensive IT Systems and programs in alignment with the strategic goals of the agency to monitor, provide corrective measures for errors and produce strategies for new requirements.
The System Administrator (SA) serves as the highest-level technical experts. The administrator uses advanced enterprise operations systems and coordinates with teams of IT specialists, analysts, administrators, and developers to operate and maintain a large IT enterprise that supports over 10,000 social services staff across the Commonwealth. The administrator is responsible for four fundamental areas across multiple
platforms:
Managed File Transfers: The administrator will work as a team to develop new transfer jobs to meet business needs, security requirements and operation standards. This will require knowledge of secure transfer protocols, LINUX file / folder permission and a comprehensive understanding of the Software Development Life Cycle (SDLC). This includes, but is not limited to, Cloud, SAAS, and Low-Code application platforms, and also includes development of the GoAnywhere Product.
Monitoring: The administrator will use an integrated, advanced suite of software tools and IT Infrastructure Library (ITIL) best practices to monitor, detect, alert, control, and respond to outages related to LINUX / Windows server, network glitches, job failures and software issues.
Service Desk Support: The administrator provides expert support to customers and other staff for the systems they monitor. This includes the ability to research failures, provide next steps for resolution to users, take actions to resolve issues, and evaluate actions needed to prevent recurring problems.
The system administrator has proficient knowledge of multiple platforms and file transfer processes with the ability to develop solutions based on business requirements.
The system administrator designs, writes, tests, debugs / troubleshoots, and maintains processes required for the successful communication of files with both internal and external trading partners.
The system administrator will be responsible for the management and maintenance of the Operations Documents and Runbooks/Playbooks
Clarifying requests for enhancements or systems changes with Application Development, Security Operations (SECOPS), System and Business Analysts.
Maintaining production transfer solutions, system configurations, unit test plans, and other supporting technical documentation.
