Role : System Administrator 4
Location: Richmond, VA(hybrid) Within 2 hrs drive to Richmond
Contract
Service Desk Support: The administrator provides expert support to customers and other staff for the systems they monitor. This includes the ability to research failures, provide next steps for resolution to users, take actions to resolve issues, and evaluate actions needed to prevent recurring problems.
The system administrator has proficient knowledge of multiple platforms and file transfer processes with the ability to develop solutions based on business requirements.
The system administrator designs, writes, tests, debugs / troubleshoots, and maintains processes required for the successful communication of files with both internal and external trading partners.
The system administrator will be responsible for the management and maintenance of the Operations Documents and Runbooks/Playbooks
The position responsibility will include the preparation of system documentation and configuring file transfer solutions to deliver quality, cost effective and timely deliverables according to the departments lifecycle development approach (SDLC). This includes:
• Clarifying requests for enhancements or systems changes with Application Development, Security Operations (SECOPS), System and Business Analysts.
• Analyzing user requirements, documents and requests to develop effective automated solutions.
• Maintaining production transfer solutions, system configurations, unit test plans, and other supporting technical documentation.
• Following coding and documentation standards through a review process.
In addition to these major areas of responsibilities, the administrator will support other operational duties as assigned.
Skills:
5 Years GoAnywhere - MFT
5 Years GoAnywhere - Development
5 Years Batch Management
5 Years CMDB Experience
Highly desired
3 Years - ITIL v4 Foundations
