IT Technician (Part-Time)
About Cityside Fiber
Cityside Fiber believes that we all deserve amazing internet! Our core purpose is to create networks that better enable life-changing connectivity in our communities by daring to be different and having our team members put people first all while having fun. Cityside Fiber is an emerging telecommunications infrastructure developer and internet service provider headquartered in Irvine, California. Cityside Fiber has launched our first networks in Orange County and has its eyes set for further expansion in California due to unprecedented response and demand.
We are built on a foundation of innovation, accountability, and trust. We are an employee-focused business that seeks independent-thinking people who want to actively contribute to the success of the organization and make the lives of those we serve better. Are you customer obsessed, smart and analytical yet execution focused and passionate about internet and connectivity? If yes, this opportunity is for you.
About The Job
We are seeking a highly motivated and experienced IT Technician to be an important part of our team. This is a part-time role with an expectation that the team member will be able to work at least 20 hours a week, as directed by supervisor. The IT Technician will be responsible for assisting our CNO with ensuring all the Company’s information technology support needs are met in a timely and efficient manner. The objective of this position is to procure, maintain, and troubleshoot computer systems for our internal employees, ensuring their smooth operation and optimal performance. To be successful in this role you will have excellent communication skills and experience with computer operating principles and protocols, routers, switches, security, phone system operations, and configuration of laptops and printers. You will operate in a fast-moving and sometimes ambiguous environment and excel in hitting the Company’s objectives. To be successful you will have superior communication and organizational skills.
Responsibilities
- Understand Cityside Fiber’s core purpose and values and be passionate about what we do.
- Provide technical support and troubleshooting to internal staff for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Procure computing devices for all staff.
- Assist in the setup, configuration, and maintenance of Microsoft 365 accounts and services.
- Manage software permissions to the Phone, Camera, and Building access.
- Manage user access and permissions within the Microsoft 365 environment.
- Monitor and resolve issues related to computer or office equipment operation.
- Perform regular system audits to ensure optimal performance and compliance with company policies.
- Provide support for mobile device management (MDM) within the Microsoft 365 ecosystem.
- Coordinate with external vendors for advanced troubleshooting and support when necessary.
- Participate in the development and implementation of IT policies.
- Work in and contribute to an atmosphere of trust and integrity with fellow employees to ensure the overall success of Cityside Fiber.
Qualifications
- High energy individual who is willing to be an integral part of a high growth service provider who puts people first, dares to be different and has fun disrupting an industry.
- Associate's degree in a computer science field or equivalent practical experience.
- 3-4 years of relevant experience.
- ?A+ Certification preferred
- Knowledge of Operating Systems and configuration, hardware configuration, and software installation
- Understanding of Microsoft 365 applications and services.
- Experience communicating to and collaborating with cross-functional teams.
- Ability to work well under pressure.
- Proven history of excellent customer service and ability to build relationships.
- Excellent organizational skills- Ability to multi-task and be highly responsive to internal and external clients.
- Demonstrated intense customer focus.
- Demonstrated highest level of integrity, intellectual honesty and strong work ethic.
- Takes initiative. Plans efficiently while avoiding analysis paralysis.
- Sharp, analytical, and thoughtful.
- Consistent effort, intense commitment, and willingness to go above and beyond when needed.
- Strong team player, acts like an owner, and ultimately focused on delivering results with high standards.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Location:
Our Headquarters and field offices are located in Irvine. [May be required to travel to other sites to fulfill job responsibilities.
Compensation
Starting at $28 an hour (actual starting rate may vary based on candidate’s qualifications, skills and years of experience). Minimum of 20 hours a week.
Comprehensive Benefits Package
Cityside Fiber is a unique organization that is dedicated to providing an outstanding employee experience. We take pride in our team as well as in the products and services we provide.
Benefits for eligible employees include, but are not limited to:
Financial Rewards
- Competitive pay
- Incentives based on individual performance
- 401(k) savings plan with excellent company matching contributions
The upside to being a part of our team!
Autonomy and flexibility to build a telecommunications company and premier support services from the ground up!
- Incredible growth potential - we are revolutionizing the Internet service provider industry
- Competitive rates and merit-based pay-increases
- Training and career growth opportunities
- Business-casual attire
- Fully stocked kitchen with office snacks
- Access to Irvine Company Fitness Center
- Irvine Company Discounts
- Company-hosted activations
- Corporate athletic team (softball, soccer, etc.)
For immediate consideration, please submit your resume.
We kindly request that all applicants apply directly through our careers site to ensure efficient processing of your application. Please refrain from calling, as we are unable to provide updates or accept inquiries over the phone.
Cityside Fiber is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Visit our website at www.citysidefiber.com
