Job Description And Duties
Why Join DHCS?
The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!
About This Role:
The Managed Care/Health Care Reform (MC/HCR) Unit is responsible for providing the technical input required to define the scope and direction of changes necessary to implement HCR projects. The unit supports the identification and development of the business rules and the design, development, and implementation (DD&I) of the CA-MMIS for system changes required or resulting from Medi-Cal policy changes.
The incumbent will be responsible for developing work plans and evaluating proposed functional and technical design modifications to existing systems and processes. The incumbent will be responsible for acting as a liaison between non-technical Program staff throughout system projects, from requirements development, technical data review, acceptance testing, implementation, through post-implementation. The incumbent will function independently, perform in-depth analysis of proposed system changes, perform multiple tasks, and be able to work within short timeframes. The incumbent will work with staff at all levels of state government as well as contractor staff.
Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov , we are here to help walk you through the state hiring process!
Interviews may be conducted via video conference (Microsoft Teams, WebEx, or Skype) or by telephone. More information will be provided to candidates that are invited for an interview. It is highly recommended that you submit your application electronically via your CalCareer Account.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQ’s). Please make note of Education and Experience requirements for the classification.
This position is being advertised as both Limited Term (6 months – may be extended), and Permanent, under two separate job control numbers. The type of appointment is pending HRD approvals. If you would like to be considered for both, you must apply to both job controls.
You will find additional information about the job in the
Duty Statement .
Working Conditions Please see Telework Information section below for telework details.
This work location is very convenient! The CA-MMIS Division is located in West Sacramento near IKEA and Walmart. There are several restaurants and fast-food locations nearby, with Starbucks within walking distance. This location has easy access to I-80 and has FREE parking!
The incumbent works in an office setting with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-461008
Position #(s):
805-450-1401-XXX
Working Title:
Associate IT Business Analyst
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$4,791.00 - $6,421.00 A
$5,266.00 - $7,058.00 B
$5,757.00 - $7,716.00 C
$6,331.00 - $8,485.00 D
# of Positions:
Multiple
Work Location:
Yolo County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all.
DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
The California Medicaid Information System (CA-MMIS) Operations Division is responsible for oversight of the Medi-Cal Fiscal Intermediary (FI) contractors, who provide Business Operations and Information Technology Maintenance and Operations services. CA-MMIS is a large, highly automated, complex, and interrelated data processing system, which depends on the operation of a large data center by the FI contractor. The CA-MMIS is a mission-critical system to the Department of Health Care Services (DHCS) and the State of California. This system annually processes and adjudicates medical claims that result in approximately $22 billion annually in payments to health care providers.
The CA-MMIS Operations Division is located on Stillwater Road in West Sacramento .
Special Requirements
Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.
The SOQ should be typed and
no more than two pages in length with a font size of 12 point .
Candidates who do not complete and submit an SOQ may not be considered for the position. When preparing your SOQ please respond to the following:
- How have you ensured compliance with federal and state regulations, such as HIPAA or Medicaid Information Technology Architecture (MITA), in your past projects? What steps do you take to validate compliance?
- Describe a time when you had to collaborate with diverse teams (e.g., contractors, program staff, and management) to achieve a project goal. How did you handle differing perspectives, and what strategies did you use to drive project success?
- Provide an example of a project where you worked within a Waterfall or Agile framework to implement system modifications and what was your role. How did you ensure alignment between technical teams and business stakeholders?
Candidates must meet the Minimum Qualifications as outlined in the Class Specifications. Please use the link in the announcement, located under Minimum Requirements, to view the Class Specifications. If you are using education to meet the minimum qualifications (MQ’s) please attach a copy of your degree and transcripts. If you are not using your education to meet the MQs, you will have the ability to bypass the request.
Individuals who are currently in the classification, eligible for lateral transfer, eligible for a reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the even no SROA or Surplus candidates apply.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/31/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Services
Mailing
Attn: Certification Technician
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Services
Drop-Off
1501 Capitol Avenue, Suite 71.1501
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED . Please see Special Requirements Section above for instructions on how to prepare your SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge and experience in vendor and contract management.
- Knowledge of System Development Life cycle.
- Knowledge of Waterfall and Agile methodologies.
- Experience and ability to collaborate effectively with contractor staff, technical teams, and business stakeholders to ensure alignment and contract compliance.
- Experience in resolving conflicts and ambiguities among stakeholders to maintain project progress.
- Strong oral and written communication skills, including the ability to create clear and actionable documentation.
- Ability to self-motivate and work independently, take ownership of tasks, and see them through to completion.
- Ability to identify and mitigate risks or issues that may arise during development cycles.
- A bachelor’s degree in a Technology, Health Information Technology, or a closely related field is desired.
When appraising the relative qualifications of candidates, consideration will be given to the extent and type of pertinent experience and education over and above that which is required under the minimum qualifications. Only the most qualified candidates will be invited for an interview.
Simple Application Steps
If you are interested in this position, complete the following simple steps:
- Review the education and experience minimum qualifications (MQ’s of the Information Technology series . See the Minimum Requirements section above.
- Complete the Statement of Qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
- Submit your application package with all required documents, which include the Statement of Qualifications – see the “Required Application Package Documents” section below.
- Once you have applied, take the Information Technology Associate Examination.
Benefits
DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:
- Continuous and ongoing training
- Diversity, Equity, and Inclusion program activities
- Employee Assistance Program (EAP)
Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:
- Medical, including health, dental, and vision insurance
- Paid Holidays and vacation/leave
- Defined retirement program
- SavingsPlus Program (401(k), 457)
- Medical/Dependent Care Reimbursement Accounts
Benefit information may be obtained by visiting: California State Civil Service Employee Benefits Summary - CalHR .
DHCS 2023-2027 Strategic Plan provides more information about out commitment to serving Californians and organizational excellence.
We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Melissa Morse
(916) 373-2639
Melissa.Morse@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Telework Information
The DHCS standard for hybrid work is a minimum of two days per week in person and site-based and up to three teleworking days per week. The amount of telework is at the discretion of the Department’s operational business needs and subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.
Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.
The DHCS office location for this position is: 830 Stillwater Rd, West Sacramento, CA 95605
Additional Information
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.
If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov
YOLO COUNTY
- This position is located in West Sacramento, which is in Yolo County. Please ensure you have chosen Yolo County as a place you are willing to accept employment on your CalCareer profile.
*New to State employees start at the minimum of the pay scale and/or range*
*Type of appointment is pending approvals from the Human Resources Division*
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
