Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Description

The Network Administrator II is a full-time, 12-month position responsible to the Director, IT Operations. The Network Administrator II role is to install, maintain, and administer the college’s infrastructure and connections to various technologies, ensuring the availability of technology resources, meeting end-user needs, and providing technical information for high-level problem-solving related to infrastructure issues and connections to various technologies; providing management for subsets of major projects or small projects.

Essential Functions and Duties

The Network Administrator II performs mid-level network administration, managing network systems, and related software/hardware essential to the College’s network infrastructure and essential functions; collaborating and supporting interdepartmental curricular initiatives and systems; evaluating immediate and long-term technology issues and solutions; assisting in
the monitoring of network activity and equipment; documenting information and processes; resolving immediate network operational concerns

Administer and configure a large, complex university network infrastructure; including switches, routers, wireless access points and the installation of additional servers, (on prem and virtual.)
Responsible for daily administration of the college network environment, including wired and wireless environments.
Installs, configures, and maintains system software. monitors network performance, troubleshoots issues and deploys solutions.
Application of patches and installation of new applications and equipment.
Implement and comply with standards, procedures, and processes for NOC.
Administer firewalls and internal network security.
Support validation, deployment, optimization, and operations of network nodes.
Complies with production standards and policies
Prepares written technical support documentation and/or conveys information providing exceptional customer service
Research resources and methods to maintain current working knowledge of new and emerging technologies, federal rules, regulations, and policies
Perform other duties as assigned

Knowledge, Skills, & Experience:

Expert knowledge of network hardware, JUNIPER, CISCO and Palo Alto products
Experience with VPN, cloud, and routing protocols.
Experience with DCHP.
Knowledge of NAC (Network Access Control) systems
1-3 years of hands-on experience in a comparable position preferred
Knowledge of network technologies, including routing, switching, access control, and cloud infrastructure.
Strong knowledge of firewall central management applications
Exceptional analytical, conceptual, and problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Ability to install, configure, and troubleshoot various network issues with minimal supervision.
Ability to draw up a network infrastructure with minimal supervision
Treats others with courtesy, respect, and dignity in the workplace.
Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
Accepts responsibility for his/her actions.
Respects and complies with department and college policies, procedures, and work rules.
Takes responsibility to accomplish job assignments within reasonable deadlines.
Willing to accept new projects and/or commitments.
Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
Arrives to work on time prepared and ready to contribute.
Willingly adjusts to changing work assignments or conditions.
Open to changes in operational procedures, technology, and/or organizational structure.
Views changes as opportunities for learning and professional development.
Displays a positive attitude to encourage others.
Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
Respectfully ascertains customer's needs and determines appropriate response.
Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
Follows up with customers on outstanding requests in a timely manner.
Tactfully explains to customers why their needs and/or expectations cannot be met if the college does not provide the requested information or services.
Experience in Higher Education preferred

Physical Demands

Standing, walking, climbing ladders, lifting.

Qualifications

Required Education:

Associate degree

Preferred Education:

Bachelor's Degree preferred in Management Information Systems, Computer Science, or a related field.
Network administrator certifications preferred (Juniper, Cisco, etc)

Supplemental Information

Span of Authority / Control:

Decisions made independently by this position: Decisions regarding the day-to-day activities for network services.
Decisions referred to the supervisor or other individual: Broad, strategic about the vision and direction of the College and the strategic direction of OTS will be referred to the OTS leadership team

Regulations

Federal, state, institutional or other types of regulations that influence job responsibilities. All federal/state laws and requirements will drive solutions performed by the incumbent.

Work Schedule:
Special circumstances in the work schedule (e.g., travel, shift work, weekend or holiday work, on-call, other) Typical Monday through Friday, 8:00am-5:00pm work schedule, with an expectation for additional work hours when necessary and continuous monitoring of email and phone for network system outages

EXPECTATIONS

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Will have contact – in person, by email, or by phone – with staff, students, and the general public.
Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

*Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status or limited English proficiency (LEP). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination including sexual harassment and sexual violence. Applications from qualified women and ethnic minority group members are strongly encouraged.

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Network Administrator II