Location: Remote (U.S. based)

Type: Full-time

Compensation: Competitive salary + meaningful equity

Industry: SaaS / Conversational Commerce / AI / Text Commerce

At Textual, we’re reinventing how people buy from their favorite brands—via text. Our AI-driven platform powers Text to Order and Text to Buy experiences for some of the nation’s top retailers, turning messaging into a seamless checkout channel. Conversational Commerce finally has a place to exist, and a platform to deliver results.

We’ve partnered with Fortune 500 companies, and are scaling fast. Backed by top-tier investors, we’re looking for a technical visionary and hands-on builder to join our executive team and help shape the future of conversational commerce.

Responsibilities - Builder / Leader

Own the technical vision and architecture of our core platform, including our LLM orchestration, NLP pipeline (Lex/AWS), real-time messaging, and e-commerce integrations.
Lead and grow a world-class engineering team, fostering a culture of high accountability and rapid iteration.
Oversee infrastructure and DevOps—ensure platform reliability, scalability, and data security.
Partner cross-functionally with product, design, and go-to-market teams to ship fast and learn faster.
Make strategic decisions on frameworks, tools, and LLM orchestration (Titan, Bedrock, OpenAI, etc.).

Skills

8+ years of software engineering experience; 3+ years in a senior technical leadership role (CTO, VP Eng, Principal Eng, etc.).
Proven experience scaling SaaS platforms, preferably in e-commerce, messaging, or conversational AI.
Deep familiarity with AWS (Lambda, Bedrock, Lex, DynamoDB), JavaScript/Node.js, serverless architectures, and API-first platforms.
Strong working knowledge of LLM orchestration, NLP/NLU frameworks, and prompt engineering.
Track record of hiring and mentoring high-performing technical teams.
Entrepreneurial mindset—comfortable with ambiguity, fast execution, and wearing multiple hats.
Bonus: Experience integrating with platforms like Shopify, Klaviyo, Braze, or QSR tech stacks.

Textual - SMS Commerce

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