(Beyond Trust - Remote Support Solution)

Position- Full Time, Onsite

Location- Woodland, Maryland.

Clearance Requirement - Public Trust

At TAYS, every team member is vital. We recognize and celebrate diverse insights, believing they fuel our innovative spirit. We are not just tech-savvy; we are people-centric. you will have a voice. Your unique perspective will help us to solve complex problems, and we welcome your ideas. Here, you will collaborate closely with our clients, forging lasting relationships. We are on a quest for the brightest minds who relish technical challenges. If you are ready to contribute to our vibrant high-tech community, high touch let's uncover possibilities together!

Opportunity

TAYS is seeking a SYSTEMS ADMINISTRATOR to join our dynamic team! SYSTEMS ADMINISTRATOR contributes to various projects within a federal agency. This role is based on Woodlawn, MD, and requires a qualified candidate with robust analytical, problem-solving, and communication skills, coupled with keen attention to detail.

Key Responsibilities

Configuration & Administration: Oversee the configuration and ongoing administration of systems, ensuring alignment with security policies and operational needs. Recommend improvements, optimize session reporting, and maintain system integrity.
Support Procedures & Documentation: Develop and implement streamlined support processes and clear documentation and agency personnel. Contribute to Knowledge Base (KB) articles for reference and efficient issue resolution.
System Integrations: Design and implement integrations between systems and other critical monitoring, ticketing, and Security Information and Event Management (SIEM) systems, such as ServiceNow, Zabbix, and Splunk.
Virtual Machine Deployment: Deploy virtual machines and configure software, ensuring systems are set up properly and aligned with security requirements.
Change Management: Apply regular updates and patches as required, following authorized approval and adhering to agency change management processes. This includes submitting supporting change management tickets, reporting change status, and closing tickets upon successful completion.
Monitoring & Incident Response: Respond to system-level alerts from various sources (e.g., Zabbix, ServiceNow, Splunk email alerts, and trouble tickets). Monitor and manage the team’s email inbox to address and resolve any service issues promptly.
Service Request Management: Review Service Request Forms (SRF) and make recommendations for appropriate service levels. Conduct onboarding meetings based on approved SRF and provision users and groups in LDAP according to the defined methods.
Client Guidance & Support: Provide expert guidance to clients on functionality, document unique use cases, and maintain detailed records of all interactions.
Troubleshooting & Collaboration: Actively participate in troubleshooting sessions, calls, and events. Monitor internal tickets (e.g., ServiceNow tickets) and respond to client inquiries via SharePoint and email, ensuring timely and effective resolution.
Reporting & Documentation: Generate outage reports in the approved format and ensure that all service interruptions are documented comprehensively.

Requirements

Bachelor's degree with 10 years of relevant experience.
Proven experience in security infrastructure management.
Strong understanding of security policies, procedures, and system configurations.
Experience in integrating monitoring, ticketing, and SIEM systems (e.g., Zabbix, ServiceNow, Splunk).
Familiarity with virtual machine deployment and system administration.
Solid knowledge of change management processes, including ticketing systems and documentation.
Strong troubleshooting skills and the ability to respond quickly to system alerts and incidents.
Effective communication skills, both verbal and written, for providing clear guidance and reporting.
Experience with LDAP user provisioning and managing service request forms.
Ability to work independently and in a collaborative team environment.

Preferred Skills

Certification or training in security infrastructure management or related fields.
Beyond Trust certification is a plus.
Familiarity with tools like SharePoint, SNMP, and related systems

Why TAYS Is The Perfect Place For You

Flexibility: Enjoy work-life harmony with our flexible working options.
Remote Work: While our heart is in Baltimore, most of our roles support remote work.
Benefits: Competitive packages, including tuition reimbursement.
Leisure: Generous PTO, including 11 federal holidays and 2 floating holidays.
Team Events: Quarterly gatherings for team bonding or community service.
Military Friendly: We value the dedication and discipline of veterans and service members and urge them to apply.

Commitment To Diversity

TAYS Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class

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