At SFI Health, we believe we have the responsibility to bring proven natural health solutions to people’s healthcare needs. It’s that belief which drives our actions. It’s why we take on the challenge to unlock nature’s secrets and share them with the world to improve the quality of people’s lives.

We act on what we believe because deep down it’s the right thing to do. It’s our responsibility to ourselves, to our customers and to the world. We do these things because they matter. We do them because they make us stronger – as a company and as people.

Join us at SFI Health, home of Klaire Labs, Equazen, and other natural health brands. We are looking for people who will draw daily inspiration from our purpose and add world-class skills to our business.

Summary

The Head of Technology is responsible for the development, operation, support, maintenance, risk management and improvement of the technology environment that supports the successful operation of the SFI Health Americas region, in line with SFI Health vision, strategies, and plans.
To achieve this, Head of Technology will lead, manage and develop an internal SFI Americas Technology team, as well as outsourced suppliers and services providers
Act as an advisor and partner to General Manager of the Americas region, who provides regional technology initiative prioritization and business context.
Participate and contribute to the Americas region as an active member of the Regional Executive Team; being the voice of technology on what is technically possible within our systems, including the website.

You will be responsible for all aspects of the organization's information technology and systems including information and data integrity and technology functions including

Ensure a stable and secure platform for the ongoing provision of services that enhance efficiency and effectiveness of the information technology, data, and communications systems with a focus on utilization of digital tools to enhance the customer experience.
Build, lead and motivate a highly professional, customer-oriented, innovative, and future-focussed IT function.
Support growth by converting traditional analogue processes to digital processes, including promotion of mobile applications, social media and related applications.
Align systems, structures and processes with business objectives and strategies in line with industry best practice.
Provide leadership and governance of the Digital IT Strategy and Data Strategy and architecture, ensuring alignment with standards and the organizations strategic direction.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

Bachelor’s degree in computer science, Information Technology, Data Science, or a related field, is strongly preferred

Experience:

Must have D2C experience
A background in "hands-on" technology roles, with an ability to be "hands-on" occasionally as required
Strong experience in leading and managing technology teams with a proven ability to make positive cultural change
Experience in effective supplier contract negotiation, creation, review, update, contribution to, and governing
Experience in, and understanding of, program, project, schedule and sprint estimation and management
Minimum 5 years proven ability to successful lead technology teams and suppliers who are responsible for developing, improving, supporting and maintaining some or all of:
SAP (Finance, Sales and Distribution, Warehouse, Procurement, Production, Plant Maintenance)
eCommerce and digital platforms (ideally MURA, Magento, Webflow, Shopify)
CRM (ideally Hubspot) o Master Data Management strategies, operations and advice
Data integration and API management
Infrastructure, including data centers / rooms, hardware, networks, telecommunications
Disaster Recovery, Business Continuity and Cyber controls
Experience also leading teams responsible for End User Compute and / or Data Platforms would be thought of highly
Experience in any of Agile, DevOps, DevSecOps, Product Management, UX design, journey mapping or test management, would also be thought of highly

Skills & abilities:

Essential Leadership/Management Skills

Ability to "think big" and challenge conventional wisdom
Strong leadership, negotiation and influence skills across a variety of stakeholders
Excellent verbal and written communication skills
Pragmatic and outcome focused
Seeks and acts on feedback
Looks for "Win-Win" opportunities
A genuine passion for how technology can enable great SFI Health customer, employee and partner experiences and success Technical Competencies

Full Job Description available upon request

Benefits

Pay: $190-200K DOE

401(k)
401(k) Matching
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid Time Off
10 Paid Holidays

SFI Health

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Head of Information Technology