Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story!

Kustom US is seeking an IT Systems Technician to add to our growing team in the new year. This role will participate as a member of the IT Team with the primary focus of the position being to implement, secure, and support enterprise networking solutions. These duties are accomplished while delivering customer service to both corporate and remote customers.

What you will do:

Network Environment Design: Develop and establish robust networking environments by designing system configurations, overseeing system installations, and defining, documenting, and enforcing security standards to ensure optimal performance.
Performance Optimization: Maximize network performance by continuously monitoring system performance, troubleshooting network issues and outages, scheduling upgrades, and collaborating with the network team on optimization strategies.
Technology Configuration: Configure and support various network technologies, including switches, routers, wireless systems, and voice technologies, ensuring seamless integration and functionality.
Network Security Management: Secure the network system by establishing and enforcing access policies, defining user permissions, and monitoring compliance to protect organizational data and resources.
Endpoint Management Expertise: Leverage experience with Microsoft Endpoint Manager (Intune) to manage devices, deploy applications, and ensure compliance across the organization.
Networking Knowledge: Apply knowledge of networking concepts, including routers, firewalls, DNS, and domain management, to maintain and enhance network integrity and security.
Video Surveillance Systems: Assist with enterprise video security surveillance systems by configuring and optimizing the network for enhanced video performance and reliability.
Network Monitoring and Analysis: Maintain network performance through diligent monitoring, analysis, performance tuning, and troubleshooting of network-related issues to ensure consistent uptime.
Network Upgrades and Enhancements: Collaborate with vendors to upgrade networks by developing, testing, evaluating, and installing necessary enhancements to improve overall functionality.
Continuous Learning: Stay current with industry trends and best practices by participating in educational opportunities, reading professional publications, and engaging with professional organizations.
Help Desk Support: Assist with handling assigned Help Desk tickets via phone, email, and online systems, logging calls, detailing responses, and providing effective solutions to users.
Additional Duties: Perform other duties as assigned by the Senior Director of Information Technology, contributing to team goals and organizational success.

Skills Required:

Proficient Troubleshooting: Expertise in diagnosing and resolving hardware, software, and network issues efficiently. Ability to analyze problems methodically and implement effective solutions in a timely manner.
Exceptional Communication: Strong verbal and written communication skills, enabling clear and concise interaction with technical and non-technical stakeholders. Proven ability to convey complex information in an understandable way, enhancing user experience and satisfaction.
Outstanding Customer Service: Committed to providing high-quality service and support, demonstrating patience and empathy in addressing user concerns. Ability to maintain a positive attitude, even in challenging situations.
Organizational Excellence: Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Capable of creating efficient workflows to meet deadlines without compromising quality.
Detail-Oriented Approach: Meticulous attention to detail, ensuring accuracy in all tasks. Proven ability to work effectively under pressure while maintaining focus and delivering high-quality results.
Creative Problem-Solving: Demonstrated ability to think outside the box and apply creative solutions to complex challenges. Willingness to explore innovative approaches and leverage resources effectively.
Teamwork and Collaboration: Strong sense of teamwork, fostering a collaborative environment. Ability to build and maintain positive interpersonal relationships, manage conflicts with tact, and contribute to a cohesive team dynamic.
Independent Work Ethic: Self-motivated with the ability to work independently and take initiative. Capable of engaging effectively with individuals at all levels of the organization, providing support and guidance as needed.
Dependability and Punctuality: Commitment to regular and prompt attendance, understanding the importance of reliability in maintaining team productivity and meeting organizational goals.

What you will bring:

Associate degree (A.A.) or equivalent from a two-year college or technical school.
A minimum of five (5) years of related experience and/or training, or an equivalent combination of education and experience.
Utilize PowerShell scripting to automate tasks, streamline processes, and enhance operational efficiency, with experience in writing scripts preferred.
Proficiency in Microsoft Azure to manage and optimize cloud-based networking solutions effectively.
3-5 years of experience configuring UniFi and FortiNet network hardware.
In-depth knowledge of LAN/WAN systems for designing and installing internal and external networks.
Strong familiarity with Microsoft Windows, Apple macOS, Office Suite, and Microsoft Active Directory.
Experience working with Data Warehouse solutions.
Proficiency with SQL, preferably in Snowflake.
Solid understanding of network concepts (e.g., DNS, DHCP, LAN, WAN, VPN, etc.).
Relevant certifications (e.g., CompTIA A+, ITF+, Network+, Server+) are a plus.

What We Offer:

Competitive Salary
Medical, Dental, Vision and Flexible Spending Account.
401(k) with Company Match (eligibility required)
Short-term & Long-term Disability
Critical Illness/Accident/Hospital Indemnity Plans
Employee Assistance Program
Paid Time Off
Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Kustom Us Inc

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IT Systems Technician