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Rodrigo A.
Information Security & Intelligence Manager
San Diego, CA, United States
Details
Education:
Bachelor of Science - BS
Computer Networks
Coleman University
2010 : 2015
Bachelor of Science - BS
Network Security
Coleman University
2010 : 2015
Associate of Science - AS
Computer Networks
Coleman University
2010 : 2013
Engineer Equipment Electrical Systems Technician
Marine Corps Engineer School
2006 : 2007
Computer Networks
Coleman University
2010 : 2015
Bachelor of Science - BS
Network Security
Coleman University
2010 : 2015
Associate of Science - AS
Computer Networks
Coleman University
2010 : 2013
Engineer Equipment Electrical Systems Technician
Marine Corps Engineer School
2006 : 2007
Experience:
2023 : Present
AITP San Diego
Board Member -Director of Operations and Technology
2015 :
San Diego Metropolitan Transit System (MTS)
Information Security and Intelligence Manager
• Provided tier 1 Helpdesk support for all corporate employees, remote users; company owned centers, and franchises.
• Troubleshoot and solve hardware and software problems over the phone and onsite, followed escalation procedures to the appropriate teams in the IT department
• Open, track, and resolve escalated tickets; created documentation for knowledgebase and SOPs
• Responsible for set up, configuration and deployment of new desktops and laptops to Home Office and field employees
• Interacting with vendors as needed on resolving computers related issues, repairs under warranty and RMAs
• Supported New Jenny Craig’s CRM Application - Siebel 8.0
• Responsible for creating technical documentation, training new technical personnel and provided support to tier level 1 technicians
2014 : 2015
Jenny Craig
IS Support Technician II
-Diagnose and re-mediate computer and audiovisual systems that include projectors, monitors, conferencing systems and control units for the support of instructional classroom and meeting facilities
-Document, track and monitor problems to ensure a timely resolution
-Interface with 3rd party vendors to resolve hardware or software service problems
-Set up equipment for employee use-performing or ensuring proper installation and training of equipment
2015 : 2015
eMoney Advisor
Desktop Support Engineer
• Verify prices on advertisement
• Insuring cashiers and department manager are in compliance with current policies and procedures.
• Reviewing report of all previous transactions.
• Submitting complete reports weekly to corporate office.
• Increasing customer’s service and experience satisfaction.
• Maintain close communication with all staff to reassure compliance.
2007 : 2014
Walmart
Office Associate - Price Verifier
AITP San Diego
Board Member -Director of Operations and Technology
2015 :
San Diego Metropolitan Transit System (MTS)
Information Security and Intelligence Manager
• Provided tier 1 Helpdesk support for all corporate employees, remote users; company owned centers, and franchises.
• Troubleshoot and solve hardware and software problems over the phone and onsite, followed escalation procedures to the appropriate teams in the IT department
• Open, track, and resolve escalated tickets; created documentation for knowledgebase and SOPs
• Responsible for set up, configuration and deployment of new desktops and laptops to Home Office and field employees
• Interacting with vendors as needed on resolving computers related issues, repairs under warranty and RMAs
• Supported New Jenny Craig’s CRM Application - Siebel 8.0
• Responsible for creating technical documentation, training new technical personnel and provided support to tier level 1 technicians
2014 : 2015
Jenny Craig
IS Support Technician II
-Diagnose and re-mediate computer and audiovisual systems that include projectors, monitors, conferencing systems and control units for the support of instructional classroom and meeting facilities
-Document, track and monitor problems to ensure a timely resolution
-Interface with 3rd party vendors to resolve hardware or software service problems
-Set up equipment for employee use-performing or ensuring proper installation and training of equipment
2015 : 2015
eMoney Advisor
Desktop Support Engineer
• Verify prices on advertisement
• Insuring cashiers and department manager are in compliance with current policies and procedures.
• Reviewing report of all previous transactions.
• Submitting complete reports weekly to corporate office.
• Increasing customer’s service and experience satisfaction.
• Maintain close communication with all staff to reassure compliance.
2007 : 2014
Walmart
Office Associate - Price Verifier
Company:
AITP San Diego
Years of Experience:
19
Skills
Information Security, Information Security Governance, IT Risk Management, Microsoft Office, Network Administration, Networking, Network Security, Security, Security Management, Security Operations, Threat & Vulnerability Management
Profile Photo
