Fredricka Jourdain

Details

Education: Master's of Science

Higher Education/Higher Education Administration

Florida International University

2018 : 2019

Bachelor of Arts - BA

Organizational Communication, General

Florida International University

2013 : 2017

Experience: An Apprentice being trained under a Department of Labor approved Registered Apprenticeship Program as a Cybersecurity Analyst (SOC I) as aligned to the NICE Workforce Framework Cyber Defense Analyst work role. The apprenticeship is focused on planning, implementing, upgrading, and monitoring security measures for the protection of computer networks and information. In addition, learning to assess system vulnerabilities for security risks and propose and implement enterprise risk mitigation strategies. We are also learning how to identify and apply appropriate security controls and responding to information security breaches.

2023 : Present

MiC Talent Solutions, Inc.

Cybersecurity Analyst (SOC I) Apprentice

• Review financial aid application for completeness, accuracy; verify information reported on student applications to determine eligibility for awards in a timely manner.

• Accurately inputs data, information, changes, corrections, and new awards into database(s)

• Reviews/evaluates student appeals of financial aid award determinations and intercedes for students with participating departments

• Review student accounts and trends to identify potential issues and problems to be corrected.

• Evaluate and award other sources of financial aid such as Tuition Remission, private scholarships, etc.

• Interpret, apply, and comply with federal, state, agency and institutional regulations, governing financial aid and maintain current working knowledge of guidelines /regulations relating to financial aid.

2021 :

Saint Leo University

Financial Aid Processor

• Provided excellent customer service support to the University’s population of 15,000 students through a variety of methods such as telephone, email, live chat, and in-person in the areas of Enrollment Services including Admissions (Undergraduate, Graduate and International), Financial Aid and Registration (Records, Retention, and Graduation)

• Communicated general information to prospective and current students concerning admission program requirements, financial aid programs eligibility, class registration and enrollment dates

• Advised and assisted in the resolution of questions, inquiries or requests from prospective and current students regarding the status of their student account for the following : college application (test scores; college and high school transcripts), financial aid application (FAFSA, verification and award packages and disbursement) and graduation application (major program completion and diplomas)

• Communicated to students and their parents, advisors, colleges, and/or other university departments to clarify circumstances to intercede and/or advocate on the student’s behalf

• Collected, reviewed and verify accuracy of documents and consistency of data to prevent delay in processing; provided status of submitted documents and determined action for correction for any discrepancies

• Updated student records on the University’s database systems when requested

2018 : 2020

Florida International University

Enrollment Officer I

Company: MiC Talent Solutions, Inc.

Years of Experience: 5

Skills

Analytical Skills, Analytics, Attention to Detail, COD, Colleague, Communication, Conflict Resolution, Customer Relationship Management (CRM), Customer Service, Data Entry, Filing, Higher Education, Interpersonal Communication, Interpersonal Skills, Large Volume, Microsoft Office, NSLDS, Organization Skills, PeopleSoft, Phone Etiquette, Regent, Salesforce, Student Financial Aid, Teamwork, Time Management, Title IV, Typing, Written Communication

About

Hi! My name is Fredricka Jourdain. I currently possess four plus years of experience as a Professional working in Higher Education with providing exceptional customer service to a diverse population. I also have extensive experience working with and technical knowledge of student information systems.

Through out my career I have demonstrated competency in interpersonal communication, attention to detail, analytical skills, and problem-solving. As I continue to develop my career goal, my professional and life objective will be to continue to have the willingness to learn.

Thank you for taking the time to read about me!