Dylan Miles
Details
Cybersecurity
University of Rhode Island
2022 : 2024
Bachelor of Science - BS
Computer Software Engineering
Florida Gulf Coast University
2019 : 2022
Computer Science
Florida Atlantic University
2017 : 2019
High School Diploma
New Canaan High School
2013 : 2017
2023 : Present
USDA Rural Development
Cybersecurity Pathways Student Trainee
• Updating and expanding resources for the Graduate School’s professional development
webpage(s)
• Providing initial comments on student resumes, CVs, cover letters, or LinkedIn Profiles
for supervisor to review
• Editing and preparing weekly newsletters
• Promoting professional development programs (creating event listings on URI's event
calendar, social media posts, and social media promotion)
• Creating PowerPoint presentations on relevant subject areas and sample job search
materials for various disciplines
2023 :
University of Rhode Island
Professional Development Graduate Student Assistant
• 2021 Distinguished Employee Award “FGCU Finest of the Flock”
• Provide technical support in-person or through phone/email to all University Faculty, Staff, and Students
• Manage ITS Help Desk ticketing system via Zendesk
• Support Active Directory users and computers, including account setups and password resets.
• Develop procedures for proper use of hardware/software and train new employees
2019 : 2022
Florida Gulf Coast University
IT Support Technician
• Developed an application utilizing Flutter & Dart to create a cross-platform app across iOS, Android, and Web
• Worked on an agile Startup Team to plan, develop, and push new features to the application weekly
• Developed the Notification System to handle notifications using the Google Firestore database and API that interacted with their SQL server
2021 : 2022
Spoores
Software Engineer
• Certified test proctor
• Provided customer and technical support through live chat or phone
• Verified test taker identifications and secure environment
• Prepared reports for suspicious behaviors or deviations to institutions
• Maintained secure environment and privacy requirements
2019 : 2019
Honorlock
Technical Support Agent
Skills
Active Directory, Agile Methodologies, Application Support, C#, C (Programming Language), C++, Computer Science, Confluence, Critical Thinking, Customer Service, Customer Service Operations, Customer Support, Cybersecurity, Data Structures, Eclipse, Information Technology, Java, Jira, Microsoft Endpoint Configuration Manager, Microsoft Office, Multitasking, Password Resets, Problem Solving, Python (Programming Language), Quality Assurance, Remote Desktop, Remote User Support, Requirement Specifications, Service Desk, Software, Software Development, Software Development Life Cycle (SDLC), Software Engineering Practices, Software Quality Assurance, Software Requirements, Software Testing, SQL, System Configuration, Teamwork, Technical Support, Technology Services, Time Management, Windows
About
Passionate and detail-oriented cybersecurity graduate student with specialized knowledge in software engineering. Quick learn and master of new technologies, successful working in both team and self-directed settings. Diligent professional learner seeking an opportunity to join a team to utilize various analytical, technical, and problem-solving skills.
Profile Photo
