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Education:
Masters of Science - Cyber Security and Information Assurance
Experience:
db HMS,Chicago, IL
IT Intern
February 2024-Present
● Collaboration in a small IT team, administering a moderately sized Engineering firm (70-100 employees)
● Setting up and disabling accounts, workstations, software, and packages, as well as troubleshooting
software and hardware such as desktops, tablets, laptops, headsets, and cameras
● Coordinating ordering and delivery of equipment and supplies such as office printers, SaaS, disposal
services, and repair services within a general window of 3 days once requested
● Deploying and responding to critical breaches including phishing attacks and malware including
removal of malware, quarantining suspicious files, updating firewall policies, wiping infected hardware
in an isolated environment, and restoring corrupted data, mitigating $50,000 in production
USEReady, Chicago, IL
IT Desktop Support Technician
October 2023– February 2024
● Installed, upgraded, and troubleshooted desktops and peripherals within a networked environment
● Established user accounts and profiles, ensuring network and computer security and privacy, while
addressing technical inquiries from users
● Managedphysical stock and inventory, maintaining comprehensive records of repairs, fixes, and
maintenance activities
AbbVie, North Chicago, IL
PCCoordinator
December 2021– June 2023
● Provided comprehensive end-user support, diagnosing and resolving hardware/software issues, while
demonstrating robust customer service skills and adept troubleshooting, handling 60-100 calls daily
● Utilized Windows and Linux for comprehensive technical support, ensuring HIPAA compliance
● Assisted in troubleshooting and setting up networking devices for remote work for employees
● Provided guidance on proprietary portals/network systems, ensuring HIPAA compliance
IT Intern
February 2024-Present
● Collaboration in a small IT team, administering a moderately sized Engineering firm (70-100 employees)
● Setting up and disabling accounts, workstations, software, and packages, as well as troubleshooting
software and hardware such as desktops, tablets, laptops, headsets, and cameras
● Coordinating ordering and delivery of equipment and supplies such as office printers, SaaS, disposal
services, and repair services within a general window of 3 days once requested
● Deploying and responding to critical breaches including phishing attacks and malware including
removal of malware, quarantining suspicious files, updating firewall policies, wiping infected hardware
in an isolated environment, and restoring corrupted data, mitigating $50,000 in production
USEReady, Chicago, IL
IT Desktop Support Technician
October 2023– February 2024
● Installed, upgraded, and troubleshooted desktops and peripherals within a networked environment
● Established user accounts and profiles, ensuring network and computer security and privacy, while
addressing technical inquiries from users
● Managedphysical stock and inventory, maintaining comprehensive records of repairs, fixes, and
maintenance activities
AbbVie, North Chicago, IL
PCCoordinator
December 2021– June 2023
● Provided comprehensive end-user support, diagnosing and resolving hardware/software issues, while
demonstrating robust customer service skills and adept troubleshooting, handling 60-100 calls daily
● Utilized Windows and Linux for comprehensive technical support, ensuring HIPAA compliance
● Assisted in troubleshooting and setting up networking devices for remote work for employees
● Provided guidance on proprietary portals/network systems, ensuring HIPAA compliance
Years of Experience:
1
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