JIRA/Confluence Specialist

Location: San Jose, CA

6 months + Extension

Responsibilities:

Configuration and maintenance of Jira, bitbucket, Confluence and other Atlassian Tools
Create and manage Jira components including project workflows, screen schemes, permission schemes and notification schemes in Jira
Support and troubleshoot Jira and Confluence
Create, manage, and support all administrative functions associated with the Atlassian product suite
Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
Create comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes
Design & Manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics and reports based on departmental needs
Understand system architecture of upstream and downstream impacts when implementing solutions
Develop, test, and deploy integrations between Atlassian products and other internal systems
Maintain an up-to-date knowledge of Atlassian products, administration best practices, and agile methodology best practices
Participate in process for choosing external Atlassian partner
Conduct user-training and help-sessions for new features or implementations
Basic JQL Administration and query writing tasks
Migrating people/projects from other tools to JIRA/Confluence
Create and provide administration support for Confluence spaces
Manage accounts and groups for Confluence and JIRA projects
Support Confluence Space creation and basic configuration including Space administration including permissions
Audit accounts disabling those no longer in use
Monitor Confluence for operation, content and security
Understand policies that apply to Confluence, JIRA and Github, disseminating them and participating in the creation/update of new policies
Coordinate testing new macros with users and application administrators
Coordinate with users for testing product updates before and after production release
Coordinate with users on simple JIRA project set up schemes and customizations
Support JIRA in creating more complex schemes and customizations
Manage a Jira Service Desk for Confluence and JIRA service requests
Act as first point of contact for tickets for Confluence, JIRA and Github
Self-train on Confluence, JIRA and Github
Act as point of contact for onboarding new users and teams, and answering frequently asked questions
Manage associations (accounts) and answer frequently asked questions for Github (not Git)

Requirements:

Mandatory:

Must have strong knowledge and hands on experience in configuring and troubleshooting of Atlassian suite of products especially JIRA, Confluence.
Must have experience with Github.
Minimum 3-5 years supporting Atlassian products with expert experience in
Troubleshooting issues in JIRA / Confluence tools
Optimizing designs in creating issues with conditions, validations and post functions
Demonstrated outstanding analytical, teaming and interpersonal skills Trouble shooting issues-effectively respond to users requests
Highly developed oral and written communication skills; strong presentation skills
Integration knowledge a plus
Experience coordinating a dynamic environment managing coordination throughout all areas of responsibility.

Education

BS Degree
Atlassian certifications a plus

Five+ years of system administration experience in Linux environments and proficient in tasks such as shell scripting, creating cron jobs, analyzing log files, managing user accounts and groups, configuring iptables, and setting up mail services.
Proven ability to multi-task.
Independent, self-starter.
Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel.
Familiarity with web-based technologies, including but not limited to, reverse proxy servers, SSL certificate configuration, three-tier architecture, and service oriented architecture, enterprise service bus, http, and differences between browsers.
Able to lift 50 lbs.
Able to move servers to and from main DC to the colocation and labs
Install new hardware or migrate existing servers (rack and stack)

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