Overview

Under the direction of the Assistant Director of Information Technology, the Jr. Network Technician’s primary responsibility is maintaining and troubleshooting computer networks, both onsite and remote. This position will support Network Technical Management, audiovisual, events, and special projects.

Responsibilities

Network Technical Management (60%):

Manage, configure, and maintain network devices including routers, switches, and firewalls.
Monitor network performance using tools like 7Signal/SapphireEye and AeroHive Extreme WiFi to optimize connectivity across campus.
Implement security measures using Fortinac, SonicWall VPN, and other tools to safeguard the network against threats.
Troubleshoot network issues, providing timely solutions to minimize downtime and maintain high service levels.

Audiovisual Support (20%):

Maintain and support AV systems in classrooms, lecture halls, conference rooms, and other spaces, ensuring all equipment, including Lecture Hall AV, Logitech Spotlight Clicker, and Portable PA Systems, is functional and ready for use.
Assist in the setup and support of AV needs for university events such as graduations, ceremonies, and other key functions.
Collaborate with faculty and staff to train and support the use of AV technologies, including Zoom, iPads, and LearningSpace.

Special Projects (10%):

Support and manage special projects, including software deployments, system integrations, and network upgrades, with a focus on strategic planning and project management.
Act as a backup for other IT departments, providing cross-functional support in areas such as documentation, data management, and user support.
Assist in creating and maintaining comprehensive documentation for network configurations, AV setups, and project plans to ensure consistency and knowledge sharing across the team.
Lead or participate in cross-departmental initiatives, enhancing collaboration and ensuring IT projects align with broader university goals.

Event support (10%)

Provide on-site support and monitoring of events , including events scheduled outside of business hours.

Qualifications

· Bachelor’s Degree or the equivalent and work experience.

· Preferred certifications – CompTiaa: Network + and Security+, and CISCO: CCST, CCNA, CCNP

· Experience working within academic or related service environments.

· A minimum of five years of experience installing, maintaining, and developing strategies for a wide spectrum of information systems, tools, and suppose services is necessary.

· Requires strong organizational skills; consensus building; the ability to coordinate multiple tasks concurrently; the ability to effectively manage resources to address competing priorities; the ability to use advanced techniques in word processing, spreadsheet, and presentation software; and interpersonal skills with the ability to communicate effectively and interact with people of all ages and diverse backgrounds.

· Extensive knowledge and experience in a higher education environment is preferred.

· Ability to clearly explain service issues, effectively answer questions, and write content and understandable text

· Being able to render technical answers into understandable non-technical terms

· Service oriented approach to problems

· Excellent problem-solving skills and proven ability to follow through on requests

· Hands-on experience with configuration, maintenance, and monitoring switches, routers, network appliances, firewalls, network interfaces, and print sharing devices.

· Hands-on experience with Dynamic Host Configuration (DHCP).

· Hands-on experience with Directory Name Services (DNS).

· Hands-on experience with VLAN Configuration, routing tables, and coordination of preventive maintenance planning.

· Hands-on experience with performance monitoring on local area network (LAN), wide area network (WAN), and wireless network (WiFi).

· Hands-on experience with AeroHive wireless networks and solving network issues.

· Hands-on experience with address & routing protocol assignment, and routing table configuration.

· Experience in researching alternatives for procuring new network and telecommunication hardware, software, and services.

CORE COMPETENCIES: identify the behavior an employee is expected to demonstrate.

· High degree of professionalism and integrity.

· Ability to follow established institutional policies, processes, and procedures.

· Excellent verbal and written communication skills.

· Ability to work as a team member and to work independently as needed.

· Excellent customer service skills.

· Demonstrated success working in multiple tasks environment with shifting priorities.

Computer Skills

· Must demonstrate computer connectivity troubleshooting abilities.

· Must demonstrate computer hardware and software troubleshooting abilities.

· Must have multiple Browser knowledge, Internet Explorer, Chrome, iOS, and Fire Fox.

Problem Solving Skills

· Must have the ability to solve problems in which there may be limited information.

· Must have the ability to interpret instructions from different form sources.

· Must demonstrate flexibility, adaptability and creativity.

· Must have vision and superior organizational skills.

Communication Skills

· Must be able to interface with and effectively present information to managers, faculty, and students.

· Ability to read/ understand technical periodicals, professional journals, technical procedures, and governmental regulations (FERPA and HIPPA).

· Must have the ability to write procedures, manuals, and business correspondence.

Maximum Salary

USD $70,000.00/Yr.

Minimum Salary

USD $56,000.00/Yr.

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