About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About The Role

The Senior Investigations Analyst at Crunchyroll is dedicated to protecting the users and our platform from threats including: criminal organizations, exploitation, and scams/fraud. We are looking for an experienced, curious, and organized investigator.

You will deep dive into critical incidents, exploits, and abusive accounts using advanced investigative methods. You will work on some of the most challenging, complicated, and high-visibility risks we are facing.

You are experienced in leading investigations and communicating with leadership. You are experienced in analyzing diverse data sources to identify and disrupt threats. You are proficient in data analytics, SQL/Python, and technical investigative techniques.

Detect and Investigate Threats
- Identify and document gaps in our data, defining requirements for new sources.
- Find threats and undetected abuse using internal data, open-source intelligence, and third-party private intelligence.
- Lead and document comprehensive investigations into fraud, abuse, and critical incidents.
- Analyze large datasets to gather insights and identify trends to support findings.
Escalation and Communication
- Collaborate to verify and escalate fraud and abuse exploits.
- Communicate with senior leadership and Legal on incidents and investigations.
- Maintain a structured approach to communication, coordination, and reporting for incidents.
Reporting and Insights
- Create high-quality reports and executive briefings on abuse trends and investigative findings, ensuring clarity, visibility, and action.
- Establish KPIs, dashboards, alerting, and reporting of anomalous activity.
Prevention and Enforcement
- Collaborate to design and implement detection and enforcement strategies to reduce and detect harm. Develop policies, procedures, and other documentation relating to investigations.
Research and Continuous Improvement
- Conduct ongoing research into the latest trends, tools, and methodologies to enhance platform abuse monitoring and uphold industry leadership.

You will report to the Director, Trust and Safety.

We are considering applicants for the locations of Los Angeles or Dallas.

About You

We get excited about candidates, like you, because...

5+ years of work experience in cyber security, private sector security investigations, and intelligence, government, and intelligence.
Solid investigation, data science or analytics, and documentation experience.
Experience with Open-Source Intelligence (OSINT)
Familiarity with cyber threats, attacks, and organized crime relating to fraud, abuse, and scams.
Experience working with SQL, Python (Pandas, Spark), R or similar scripting languages.
Experience querying databases and large-scale data analysis (Datadog, Databricks, AWS).
Experience collaborating and communicating with partners and leaders.
BS or equivalent experience in Computer Science, Information Systems, Intelligence Studies, Cybersecurity, or related field.

About The Team

The Trust & Safety team is a newly formed team dedicated to safeguarding Crunchyroll and its users. Our mission is to ensure Crunchyroll remains a trusted and secure platform by detecting and responding to fraud and abuse. Our vision is to set the standard for customer protection and empower all Crunchyroll teams to work together to safeguard our users.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

About Our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Crunchyroll jobs

Senior Investigations Analyst