Help Desk Technician

One of our clients is looking to bring on a Help Desk Technician to aid their growing teams. They are looking for candidates with ideally a year of technology or help desk support experience, preferably with experience in CompTIA A+ or Network+. You will be helping the team by troubleshooting various PC and technological issues, working on both the hardware and software side of maintenance. Ensuring the team's PC systems and up and running smoothly for operational purposes.

This position is a 2nd shift role, Monday - Friday from 2:00pm - 10:00pm.

Job Responsibilities

Provides PC support by updating and replacing software/hardware; configures new software; responds to issues; and orders replacement hardware.
Provides telephone, infrastructure, and printer/copier support by setting up and configuring phones; troubleshoots and repairs network cabling and server application issues; and maintains printer/copier.
Provides administrative support by creating and maintaining user accounts; maintains inventory of equipment; and researches new software and technologies.
Coordinates and ensures effective communication with every team member; provides training and support as needed to staff and end users; and maintains
knowledge of various computer, video and technical systems and equipment.

Minimum Qualifications

Associates degree in Information Technology, Computer Information Systems or related field.
Over six months of experience in technology and/or computer related support.
Must have a valid Arizona Driver License.
Ability to pass a background check
On-call rotation required
An equivalent combination of formal education and/or experience that demonstrates the ability to perform the essential functions of the position will be considered.

Preferred Qualifications:

CompTIA A+ Certification
CompTIA Network+ Certification
Windows 10 Certification

Hire Heroes USA jobs

Help Desk Technician