Job Details

Sherman Oaks - SHERMAN OAKS, CA

Full Time

$18.50 - $25.00 Hourly

Description

Summary

This position, located onsite at our Los Angeles, CA office will provide support to our Los Angeles CA, Dallas and Denison TX branches and remote locations. This position will intake tier one support tickets and either resolve or escalate up to higher level help desk technicians. The support will include helpdesk/technical support as well as computer setup for new employees.

Essential Duties

Provide tier 1 and 2 level help desk support to employees at our California office, Texas office(s) and Remote locations.
Setup computer workstations for onsite employees.
Remote employee onboarding assistance.
IT asset tracking and shipping/receiving.

Environment/Physical Activity

The environment for this position is an office environment; it may include some minor annoyances such as noise. The incumbent is in a non-confined office area in which he or she is free to move about at will.

In the course of performing this job, the incumbent typically spends time as follows:

Walking - Occasional. Walking is minimal in the performance of duties. Worker may walk 3 - 5 feet around work area completing different functions pertaining to the reports and delivery of applicable forms.
Sitting – Constant. Worker will spend the majority of the workday sitting at his/her work area working with the company’s computer and software systems.
Kneeling: Occasional. Worker may need to work under desks and in close quarters environment requiring kneeling and crawling to install equipment.
Lifting – Minimal. Worker will lift less than 15 lbs. throughout the day. Occasional transfer of files to storage might exceed 15 lbs in lifting.
Reaching – Minimal. Worker may reach to secure forms and documents throughout the day.
Fingering - Constant. Worker is required to use finger activities when using the company’s computer system.
Feeling - Constant. Worker feels and touches the computer keyboard and calculator while working.
Vision - Constant. Worker is constantly required to use accurate visual acuity in the performance of duties.

Mental Demands

The incumbent in this position must be able to accommodate to the following demands:

Constant distractions and interruptions.
Uncontrollable changes in priorities and work schedules.
Time pressures and tight deadlines.
Long periods of highly detailed and precise work activity.

Qualifications

Position Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To effectively perform in this position, the incumbent will possess:

Skills and Qualifications

Windows 10/11 Troubleshooting Knowledge
Active Directory / Azure Experience
PC Hardware Troubleshooting and Repair
Basic computer networking experience (DHCP/DNS/VPN)
Microsoft / Office 365 Experience
Experience with Ring Central (desired)
Excellent written and verbal skills.
Other duties as assigned by the IT Director.

Education and Experience

2+ Years of IT Help Desk Experience
Comptia A+/Network + or relevant college education.

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