Description

OPEN UNTIL FILLED

The GBI will follow State Personnel Board Rules for current state employees.

This is a sensitive government position.

****************************************************************

Please review the GBI Employment Disqualifiersbefore applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal, credit and driver's history checks, polygraph examination, fingerprinting and drug screening.

***********************************************************************

The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use, applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.

Job Duties

DUTIES AND RESPONSIBILITIES:

Under supervision, analyzes user requirements, procedures, and problems to automate business processes.
Provides installation, network access, control and troubleshooting for computers.
Develops expertise in team’s operational processes and in GBI’s IT policy framework.
Ensures State’s security standards are followed for new system builds, configurations, and maintenance.
Trains internal employees (including Executive staff) on the use of a variety of technology solutions and software applications.
Resolves moderately complex clerical, administrative, technical and customer support issues under general supervision.
Participates in the development of IT standards and guidelines and ensures published policies, standards, and guidelines are followed.
Ensures proper installation, configuration and maintenance of operating system equipment, software, and systems to include Windows 10 and Office 365.
Creates/modifies/analyzes reports, documents and spreadsheets in Word, PowerPoint, and Excel.
Provides operational support for end-user computing system design and deployment projects.

ESSENTIAL JOB FUNCTIONS:

Good Customer service
- Patience--ability to assist end-user with their problem
- Empathy—be understanding of end-user frustration
- Active Listener--ability to listen to understand end-user issues
Communication skills
Ability to learn quickly
Well-organized
Troubleshooting/problem-solving skills
Easily adapt to change
Teamwork skills
Good Interpersonal skills
Integrity
Time management skills
Ability to provide technical support and proficiency on basic software and hardware issues.
Essential knowledge of operating office equipment to include but not limited to computers, copier, fax machines, scanners, answering telephone, and filing.

PHYSICAL REQUIREMENTS:

The incumbent will occasionally be required to stand; walk; reach with hands and arms; stoop and kneel. This position requires the incumbent to be able to lift 25 pounds.

WORK ENVIRONMENT:

This position requires the incumbent to work in an office setting which includes shared office space with other employees.

NOTE: This position may require some travel and operating a state vehicle. A valid Georgia driver’s license is required.

Qualifications

Salary will be commensurate with experience.

MINIMUM QUALIFICATIONS:

Systems Analyst 1 (ITP020 – Pay Grade J)

Bachelor's degree in a related field from an accredited college or university AND One year of related experience OR Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Three years of related experience OR Five years of related experience.

Systems Analyst 2 (ITP021 – Pay Grade K)

Systems Analyst 3 (ITP022 – Pay Grade L)

Bachelor's degree in a related field from an accredited college or university AND Three years of related experience OR Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Five years of related experience OR One year of experience at the lower level Systems Analyst 2 (ITP021) or position equivalent.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

PREFERRED QUALIFICATIONS:

Preference will be given to applicants that, in addition to meeting the minimum qualifications, possess one of the following certifications:

Microsoft Windows or related certification
Google IT Support Professional certification
ITIL Foundation certification
CompTIA Specialist Level certification (A+ or Network+)

THE GBI IS AN EQUAL OPPORTUNITY EMPLOYER

Supplemental Information

The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.

Due to the volume of applications we receive, we are unable to provide information on application status by phone or by e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
Foreign Education: Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the U.S. This evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent. Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline. For a listing of services that can perform this evaluation, see the National Association of Credential Evaluation Services website at http://www.naces.org/members.htm.
Due to budget constraints, the GBI is unable to sponsor or take over sponsorship of an employment visa.
Applicants must present a professional image during all phases of the GBI hiring process, to include when interviewing, either in-person or virtually. The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.

Georgia Bureau of Investigation jobs

Systems Analyst 1, 2, OR 3