Supports the helpdesk function by analyzing and resolving computer system hardware and software problems across all city departments.

ESSENTIAL DUTIES:

Analyze, document, and responds to help-desk requests from city-wide end-users.
Analyzes and resolves hardware and software problems.
Creation and documentation of user accounts and permissions in computer systems by following established security policies and consulting with the end user’s data custodian
Consults with end users to determine new hardware specifications for and prepare for installation and use.
Create, develop, and document scripts for the automatic installation of end user software.
Test network connectivity for end user systems; document all changes to networked systems
Assists end-users with VOIP telephone-related problems.
Document and support the provisioning of the VOIP system and mobile device to end users
Document computer hardware lifecycles; apply established policy and procedure for replacement for aging hardware.
Create, modify, and document end user multi-factor authentication security principles using established policy and procedure.
Prepares monthly reports of help requests.
Performs administrative duties on servers and technology systems.
Assists in compiling support documentation and standard operating procedures.
Management of mobile devices.
Performs related duties.

City Of Griffin jobs