Title: Information System Technician I

Base Salary Range: $48,000 -$60,000 plus benefits

FTE: Full-Time -Non-Exempt

Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the diverse community of inner-city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multi-cultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient, and culturally responsive services.

General Summary: Under the direction of the IT Supervisor the Information Systems Technician I provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources, is responsible for providing IT help desk support for 200 + users across 10 clinics.

Administers systems and servers related to organization LAN and WAN (e.g. email system, accounts, print queue, workstation ID, IP assignments, office computers, etc.) for the purpose of ensuring availability of services to authorized users
Assesses malfunctions of hardware and/or software applications (server or local machine resident) for the purpose of determining appropriate actions to maintain computer operations
Assists in the selection and installation of computers and network equipment for the purpose of meeting the technology needs of the organization
Installs computer equipment, network (client and server) software and hardware on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining equipment and software
Procures equipment, supplies, and materials for the purpose of maintaining availability of required items and completing jobs efficiently
Utilize a ticket-tracking system to track time and communication for all activities
Work closely with and escalate issues as necessary to senior IT staff and Supervisor as appropriate.
Provide problem resolution and support for end users and IT team members
Prioritize second-level support calls and troubleshoot, analyze, and resolve when possible.
Onsite field support & service as needed
Coach and guide staff through basic computer task
Monitor critical systems and functions utilizing RMM and other tools as directed
Assist with documentation of network diagrams, basic PC checklists, etc. as assigned

Qualifications Certifications and Experience:

High School Diploma or equivalent required
Cisco Certified Network Associate (CCNA)
Certified Network System Administrator
CompTIA Network+ Certification
Must have minimum 2 year experience in related field
Good written, oral and customer service skills
Excellent interpersonal, organizational and project management skills
Highly organized and work effectively with other IT team members

Top benefits or perks: As a team member at South Central Family Health Center, you’ll enjoy competitive wages and generous benefits:

Benefits: Health Care, Dental, Vision, and Life Insurance
403 (b) Retirement plan
Education Reimbursement Career development: Entry-level employees have opportunities to work in management, HR or other areas of the company.

South Central Family Health Cent jobs

IT Help Desk