Job Description: Sr. System Admin (Tier 3 Tech Support)

Location:

REPORT TO A SPECIFIC LOCATION: Yes, they must report in person to a specific location
COUNTRY: United States of America
CITY: Richardson
STATE: TX
POSTAL CODE: 75080
SIGNING BONUS: No
RELOCATION PACKAGE: None

Must-Haves:

Nice-To-Haves:

Job Description: The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.

Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions.
Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.
Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.

Results of the Position & Key Accountabilities:

Musts (Traits):

Possess and demonstrate a genuine desire to provide excellent customer service to clients.
Demonstrate the ability to prioritize and focus on the task at hand.
Demonstrate the ability to follow through on projects promptly.
Establish the ability to take initiative independent of direct supervision.
Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
Self-motivated with the ability to work in a fast-moving environment.
Experience working for a Managed Service Provider

Musts (Technical):

Strong Microsoft Azure experience.
Strong Microsoft 365, Teams, and SharePoint experience.
Strong Microsoft server and domain experience.
Networking experience.
Diagnostic skills of technical issues.
Service awareness of all organization's key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.

Wants:

Relevant and current professional IT Certifications, such as:
- Microsoft Azure, 365, Security.
- Cisco CCNA, CCNP.
- ISC2 SSCP, CISSP.

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