POSITION SUMMARY:
The USARC, Deputy Chief of Staff G-4, Systems and Automation Integration Branch located at Fort Bragg, North Carolina is responsible for SIS support to include; New Equipment Fielding, New Equipment Training (NET), functional and technical support and life cycle support of SIS for the USAR. SIS consists of both legacy/bridging Logistics Information Systems and Tactical Enterprise Logistics Systems (TELS) that include: Global Combat Support System - Army (GCSS-A), Standard Army Ammunition System – Modernized (SAAS-MOD), Combat Service support Automated Information System Interface (CAISI), Very Small Aperture Satellite (VSAT), and Transportation Coordinators' - Automated Information for Movements System (TC-AIMS). Additionally, the team shall provide functional and technical support for an USAR SIS Hardware Tracking Program. SIS is not a unique system to the USAR, it is a group of systems developed by the Army for automated logistics processes used by all Army components.

DESCRIPTION:
The Sustainment Automation Support Management Office (SASMO) is responsible for providing dedicated support to the various systems and fully supports the US Army Reserve Command.

The SASMO provides direct support to the U.S. Army and the Prime Contractor in the Sustainment of USARC systems throughout their life cycle to include:

Set-up, configure, and install software updates and approved images and fielding of new systems and equipment.

Complete quality checks and functionality tests.

Process requests for issue of new systems upon unit level data migration.

Provide units disposition for displaced legacy systems.

Utilize the LOGSA, LIW, GCSS-A and USAFMSA website to validate data.

The SASMO is responsible for providing both client system, hardware, and software technical support, as well as upgrades to all customers within USARC, to include GCSS-A.

They will assist with maintaining hardware as needed to support client infrastructure and USARC software.

Maintains knowledge base (including fielding documents for all hardware) and technical training bulletins.

Ensures help desk tickets, when resolved, contain sufficient and correct verbiage along with appropriate documentation (training bulletins, work-arounds, End User's Manual Plus (EUM+) links, etc.).

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