Job Description:

Lead a team of investigators in conducting investigations into suspected fraud cases, including analyzing transaction data, gathering evidence, and documenting findings.
Develop and Implement strategies to reduce Fraud and Chargeback loss rate within the acceptable limits.
Utilize advanced analytical tools and techniques to identify patterns, trends, and anomalies indicative of potential fraudulent activities.
Monitor and analyze users complain and fraud trends to identify patterns and areas for improvement.
Develop and execute plans to reduce the number of fraud incidents, including phishing, scams, account takeovers (ATO) and Merchant.
Maintain Fraud To Sales (FTS) and Chargeback to Sales Ratio (CSR) card transaction rates below principal thresholds.
Handle complaints and third-party requests within established Service Level Agreements (SLAs).
Collaborate with internal stakeholders, such as compliance, legal, and operations teams, to gather information and evidence for investigations and coordinate response efforts.
Ensure compliance with all relevant regulatory requirements related to fraud prevention.
Keep abreast of changes in regulations and update policies and procedures accordingly.
Manage relationships with external partners, such as bank partner, switching and police.
Provide guidance and support to internal stakeholders on fraud prevention best practices and procedures.
Prepare regular reports and presentations for senior management and relevant stakeholders on investigation findings, trends, and recommendations.
Stay informed about industry trends, regulatory developments, and emerging risks in fraud prevention and investigation to enhance the organization's capabilities.

Requirements:

Experience in fraud investigation, risk management, or a related field, with demonstrated leadership capabilities.
Strong understanding of fraud detection and investigation methodologies, tools, and techniques.
Excellent analytical and problem-solving skills, with the ability to interpret and analyze complex data.
Proficiency in fraud detection software tools and systems.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners.
Proven leadership and team management skills.

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Risk & Fraud Investigation Lead