Job Details

Entry

Casino Fandango - CARSON CITY, NV

Full Time

None

Any

Information Technology

Description

Job Description:

This position will support all the company’s end users in all approved software applications.

Job Requirements:

Assist users with desktop and network applications and troubleshooting issues.
Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
Preventative maintenance on workstations and POS terminals.
Complete all shift tasks including meeting timelines, scheduling jobs, and documenting completion of tasks.
Assist in ensuring the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
Add and remove users from computerized systems in accordance with established procedures.
Notify the Director of Information Technology or other management as directed, of system security gaps, violations, or operational system critical issues.
Be responsible for assisting in maintaining the network infrastructure including, but not limited to, servers, active directory, switches, wiring and mail applications.
Maintain the confidential nature of matters pertaining to company records, policies, customer lists and any other company information.
Give input to the Director of Information Technology when changes in documentation are necessary.
Provide status reports of projects outside the scope of normal daily operations.
Adhere to regulatory, departmental and company polices.
Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors.
Other duties as assigned.

Education and Experience:

Must be at least 21 years of age.
High School Diploma and/or GED preferred.
Strong understanding of Microsoft desktop OS required.
Solid knowledge of Microsoft Office with the ability to assist and train end users.
Background experience in a casino or hotel environment and/or technical computer support environment preferred.
An understanding of UNIX, networking in a windows environment is a plus.
Knowledge of SQL server, MS Exchange, graphic arts a plus.

Additional Requirements:

The ability to flow with priority changes and work at times under pressure with a positive attitude is critical.
Some training in the data processing field is beneficial.
Ability to read, write, speak, and understand the English language.
Bi-lingual (English/Spanish) is a plus.
Must present a well-groomed appearance.
Must have a basic understanding of gaming rules, regulations and how players can cheat.
Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
Must have the ability to successfully interact with other team members and management.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

Required Work Cards

Machinery, Work Equipment, Programs, Software, Hardware Used