Overview

The Sr Systems Engineer’s role is to design, install, administer, and optimize company servers, storage technologies and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. The position stages, maintains multiple environments or version of applications, and assists with the integration of new technology into the existing infrastructure required to support the enterprise.

Responsibilities

- Develop strategies for client/server implementations; architect the infrastructure required to support those strategies.
- Act as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.
- Creates sketches, drawings and schematics to clarify design details and functional criteria for Lab and Production computer and communication systems hardware and operating software.
- Lead, coordinate and participate in key process improvements as they relate to the client/server environment.
- Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands.
- Establish and implement policies, procedures, and technologies (including firewalls) to ensure server security.
- Design, implement and maintain a consistent backup and disaster recovery plan.
- Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate.
- Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
- Perform file system configuration and management; define and perform server backups and recovery procedures.
- Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
- Monitor and test system performance and provide performance statistics and reports.
- Create shell scripts as required.
- Manage enterprise directory services and supporting server infrastructure.
- Define and implement strategies for integrating disparate operating environments.
- Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
- Develop and maintain training materials and server documentation.
- Prepares equipment and documentation for Change Management approval for promotion into the Production environment.
- Manage and/or provide guidance to junior members of the team.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.

Qualifications

- A Bachelor’s degree in Information Systems or equivalent training and experience is required.
- At least five years’ equivalent work experience in a technical analytical position responsible for managing server environments
- Project management skills a definite asset.
- Good written and oral communication skills; good interpersonal skills.
- Ability to conduct research into server issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
ADDITIONAL REQUIREMENTS:
- Advanced knowledge and a minimum of two years’ experience of storage technologies such as SAN or NAS.
- Five or more years of experience and demonstrated proficiency with Microsoft operating systems, Power shell scripting, SQL Server environment, and VMWare.
- Experience with Microsoft Exchange, Microsoft O365 and SharePoint is desired
WORK ENVIRONMENT:
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
DISCLAIMER:
This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.

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Sr Systems Engineer