General Hours of Work: Monday – Friday (days, with weekend, evening, night, holiday, and call time involvement)

Exempt/Non-Exempt: Exempt

Department: Information Technology

Location: Sioux Falls, SD (In-Person)

SUMMARY:

The Senior Network Engineer performs senior level network functions and mentors and provides technical guidance to other IT staff. This position is involved in the architecture, planning, development, implementation, maintenance, support, and securing of all network infrastructure technologies. Recommends new technologies and infrastructure upgrades to meet organization needs. Assists management with complex projects and assumes ongoing support of system infrastructure. The candidate has the responsibility in all implementations to make sure firewall rules and connectivity (whether MPLS, VPN, or application) is setup and maintained. This role is accountable for ensuring uptime and availability of Avel’s network and security infrastructure.

ESSENTIAL FUNCTIONS:

Works directly with Avel customers to troubleshoot and resolve the most complex network and server infrastructure issues.
Designs, implements, and maintains all voice, video, and data network infrastructure technologies.
Designs methodology and utilizes software and hardware tools to identify, diagnose, and correct problems affecting system performance.
Interacts with vendors and other Avel and non-Avel sites to coordinate the installation, configuration, and use of multi-site systems.
Interacts with end-users, vendors, staff, and management at all sites to coordinate the installation, configuration, and use of multi-site systems.
Implements and maintains systems supported by IT. Monitors the implementation to assure proper operation and adherence to standards.
Works with the Director of IT Infrastructure to specify network system topology and design architecture, including standards and documentation development and enforcement.
Maintains logs and device inventories, as well as appropriate documentation including but not limited to application notes, drawings, and configuration information.
Actively participates in meetings concerning the evaluation and recommendation of network infrastructure budgets, designs, and components.
Ensures the highest level of security for data at rest, data in motion, and data being processed in compliance with state and federal regulations, healthcare industry standards, IT industry standards, and Avel and Avel eCare policies concerning security and data integrity.
Participates in the analysis, collection and maintenance of records as needed by Quality Assurance/Compliance personnel, JCAHO accreditation, OSHA guidelines or as may be required by law.

REQUIRED EDUCATION and/or EXPERIENCE:

Bachelor’s degree in related technical discipline is preferred.
5 – 7 years related experience and/or training is preferred.
Experience in network technologies such as TCP/IP, Ethernet, routing protocols, switching, Wi-Fi (wireless), and name resolution protocols required.
Experience in network security including firewall management required.
Experience in server, storage, compute VDI environment preferred.
Video conference engineering technical design and implementation experience / training preferred.

REQUIRED CERTIFICATION, LICENSURE, and/or REGISTRATIONS:

CCNP (Cisco Certified Network Professional) is preferred.
PCNSA (Palo Alto Networks Certified Network Security Administrator) is preferred.

This position requires a valid driver’s license, and that the employee is insurable by the Avera Health automobile liability insurance carrier.

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges.

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.

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Senior Network Engineer

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