The Desktop Administrator III is a senior member of the technical support team focused on enterprise level endpoint device management systems. This role develops and manages endpoint images, responsible for desktop, laptop, and mobile configurations and integrations along with testing operating systems and enterprise level applications for use within the college’s environment. This role is responsible for the review, recommendation, testing and implementation of endpoint applications on Windows, Mac and Linux systems. This position requires excellent prioritization, responsiveness, customer service, and verbal communication skills. This individual contributes to the efficient allocation of computer hardware and software resources, student support, and ensures the reliability, security, and sustainability of the client computing experience at Hobart and William Smith Colleges. Using effective communication, technical, and analytical skills, the Desktop Administrator III role manages projects, provides technical support, maintains resources, and, with delegated authority, supervises support personnel. In keeping with Hobart and William Smith Colleges community standards, develops positive working relationships with all HWS constituents.

Essential Responsibilities:

Manages enterprise End Point management systems (InTune, JAMF, Auto Pilot)
Identifies and documents End Point Computing standards, best practices, and processes.
Creates and maintains End Point images and application packages for all managed devices (Faculty, Staff, Labs).
Evaluates and deploys End Point patches and core component updates.
Identifies, creates, and manages polices (GPO, InTune, etc.) pertaining to End Point computing.
Provides imaging, EDR, updates, and other ancillary support for End Points in any VDI platform.
Manages End Point EDR platform, responds to and documents security and malware incidents.
Manages End Point lifecycle from initial deployment to equipment retirement.
Runs reports and performs needs assessments on End Point and Application usage to identify any gaps in End User computing as well as to shape future deployments.
Performs any End Point testing required to support any institutional initiatives and changes, e.g. change in File Repository practices.
Supports the organization as an SME for End Point hardware, software, and security.
Helps bridge gap between End Point Support and Systems Infrastructure Services.
Responsible for developing and deploying the desktop infrastructure to create a campus computing standard while supporting the unique needs of the individual and/or department.
Assist with analyzing trends, evaluates the effectiveness of policies and procedures for problem resolution and provides operational recommendations.
Onboarding of New Technologies and/or Services – Manages the testing of new technologies and/or services with the current technology to ensure a seamless transition.
Print Management – This program includes managing the infrastructure that supports faculty, staff, and student printing (PaperCut).
Non-Standard Technical Support – Serves as a technical expert on non-standard software and hardware, which will require skills development, used to support the specialized needs of the campus, such as Linux/Unix, RStudio, etc.
Strengthen digital literacy skills through education and the application of digital technologies to effectively engage in information gathering, utilization, and data management while promoting a security culture.
Maintains an awareness of emerging technologies, trends and advances in the profession.
Must complete all required federal, state, institution, and department training.
Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.
Demonstrate an awareness of and sensitivity to unique social, cultural, and economic circumstances.
Demonstrate knowledge of the Colleges’ educational philosophy and mission.
Performs other related duties as required.

Other Information:

This is a full-time, 12-month, benefits-eligible, non--exempt position. This position description is not all-inclusive as other tasks or responsibilities may be assigned. Work hours are 8:30 a.m. to 5:00 p.m. during the academic year, with a possible shortened workweek during the scheduled summer hours time period. Some on-call hours may be required. Occasional weekend and evening hours may be necessary. Annual pay- $50,000- $65,000

Associate’s degree in computer science, or related field, OR equivalent work experience.
- Bachelor's degree in computer science or related field preferred.
Three years’ experience as Desktop Support Specialist or equivalent
Extensive experience with Windows, Apple and Linux operating systems along with proficiency in Microsoft Office, Adobe Creative Cloud, and similar productivity tools.
Two years’ experience with client management systems (SCCM, JAMF, Microsoft Intune)
Hands-on Experience configuring, supporting, and troubleshooting Windows 10/11, Microsoft 365, Azure AD (Entra ID) objects & classic Active Directory
Hands-on familiarity with networking basics (TCP/IP, DNS, DHCP, SMTP)
Advanced understanding of end user technology standards for hardware, OS, core applications
Experience with Active Directory, Windows, Group Policies, Windows registry, Windows File and Print, TCP/IP, Firewall and Anti-Malware
Experience with VDI concepts and platforms highly desired
Advanced understanding of end user technology standards for hardware, OS, core applications
Advanced troubleshooting experience for Windows 10/11 and macOS clients
Enterprise Endpoint Certificates highly desired (M365 Modern Desktop Administrator, JAMF)
Other appropriate certifications a plus (CompTIA A , Network , Security , ITIL Foundations)
Must work well under pressure and have excellent customer service skills, including communicating technical processes to non-technical individuals.
Willingness to learn the academic and administrative functions of a higher ed institution.
The ability to develop knowledge of, respect for, and have the skills to engage with those of other cultures or backgrounds is required.

Hobart and William Smith Colleges jobs

Desktop Administrator III