Our customer base is growing so our team is growing as well! We have an opening for a vCIO/Senior IT Consultant to provide high-level IT consulting to our customers. In this role, the successful hire will strategize with customers to create an IT roadmap and ensure their infrastructure is protected and up to date, while also providing network administration, field and remote technical support. This role is similar to an IT Director for a company, but as a consulting firm, we act in this capacity for our small to middle market customers.

Some responsibilities include but are not limited to:

Serves as the main point of contact for all technical support services with clients
Provides strong knowledge of IT/IS technology in a production environment to clients
Supports clients in all areas of IT support, as outlined in client contract
Manages approximately 12-15 clients at a time, meeting with them consistently to build relationships, trust and help their management team with direction. This number may fluctuate, as needed
Provides consistent support and maintains productive communication with clients, team members, and managers
Assists in the maintenance of Windows servers, as well as all applications in use by clients 
Maintains all client network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
Provides remote service to clients, as applicable
Addresses the needs of clients in a timely manner
Monitors the ticketing system and ensures tickets are addressed in a timely fashion
Checks and completes tickets from the queue when in the office
Performs client audits and creates summary reports of findings
Provides recommendations on programs, processes, and resources to improve efficiencies
Documents hours daily, separating billable hours from non-billable hours, outlining as much detail as possible, and submitting timesheets on time
Provides weekend on-call duties within a rotating schedule, and available for weekend/evening work when required
Assists the Field Services Manager and other Senior IT consultants with scopes of work, as needed
On the clients’ behalf, communicates with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
Works on miscellaneous IT projects, as assigned
All other duties, as assigned

Skills:

Self-starter/self-motivated and driven for success
Maintains a high level of professionalism and a courteous demeanor
Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint), networks and systems, such as HP and Dell
Strong experience with LAN, WAN, and WLAN technologies
Strong knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls
Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
Configures and troubleshoots VPNs
Technical expertise in network, storage, virtualization, and computing across multiple vendors
Experience working with diverse environments
Strong interpersonal skills as well as written and verbal communications skills
Negotiation and conflict management skills
Exceptional client relations skills to engage and service clients effectively
Effective critical thinking, analytical, and problem-solving skills to obtain business solutions, such as to detect changes in circumstances or events
Strong organizational, multi-tasking, detail-oriented, and time management skills
Aptitude for advanced mathematics to coordinate inventory and other programs/processes
People Management/Supervisory aptitude
Strong documentation skills
Adaptability to changing priorities, as needed
Positive teamwork skills
Maintains a high level of confidentiality

Experience and Education:

5+ years of IT experience working with a Managed Services Provider
AWS certification or experience preferred
Experience with Windows server, Windows desktop experience, and Microsoft Office Suite
Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory
Completion of related-IT training, whether it be through a degree program or certification
Bachelor’s degree from a four-year college/university in a related field, preferred

Competencies:

Aptitude for learning technology
Decision-making
Adept at working independently and collaboratively
Results-orientation
Training and coaching
Organization and planning
Priority setting

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