Exigo Technology Services is seeking a Systems Administrator to join our managed services team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes.

Job Purpose

Must be able to support all aspects of network infrastructure and Microsoft platforms. Must have competent and current understanding of windows server 2016 or higher Active Directories, domain infrastructure to include identity management, server setup and management, Network administration with top-notch troubleshooting and results-oriented technical skills

Main Responsibilities

Server configuration, support, troubleshooting, maintenance
Manage servers, including e-mail, print, and backup servers and their associated operating systems and software
Router / firewall configuration and support
General knowledge of Azure and/or AWS
Active Directory configuration, management, troubleshooting
Ability to conduct research into networking issues and products as required
Perform presales hardware and software recommendations
Research technical issues and resolutions online
Enter time and expense into customer management system on a timely basis
Close tickets and tasks assigned to you and enter resolution information
Mentor desktop and field technicians
Assist in defining technology best practices for our company and customers
Perform remote and some onsite support to our customers

Decision Making

To keep under regular review all of our technical processes and report any recommended changes. You are responsible for customer infrastructures. You will help make decisions on specific hardware/software requirements that customers may need as well as recommending time frames for installation & support processes.

Working Relationship & Contacts

You will be in direct contact with customer liaison and the users of the customer’s network.
You will be in contact all managed services team members for the customer, including the lead consultant for the customer and desktop support team members.

Personal Requirements:

College or 5+ years experience
2-5 years experience in network/seerver support services, certifications a plus
Hands-on hardware troubleshooting experience
Strong written and oral communication skills
Strong interpersonal skills
Highly self motivated and directed
Keen attention to detail
Ability to effectively prioritize and execute tasks
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Knowledge of LAN / WAN design topology implementation
Proficient with Cloud, SANS, NAS storage devices
Experience with VPN, IPSEC, Certificate and other security services
Knowledge in cloud and on premise Infrastructure

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