Level 2 IT Project Engineer

Department: Service Delivery
Reports to: Director of Service Delivery
Salary: $65,000-$75,000

Does this sound like you?

Have you learned many technical skills serving clients over the years?
Are you a rockstar with experience in networking & Microsoft Active Directory environments?
Do you like to work as part of a team and also work independently?
Do you love making clients happy and derive great pleasure from doing an outstanding job?

If this sounds like you, this job may be for you!

What does this job entail?

Our Level 2 IT Project Engineer will have deep technical skills, experience working in an MSP or similar environment, and strong client relationship skills. Our Project Engineers serve on our ProServices Team.

In a typical week, you might just be installing access points, switches and a firewall at a school Monday-Wednesday, deploying Windows laptops at a nonprofit on Thursday, and standing up a server environment for a law firm on Friday. Some projects last a few hours, whereas others last days or weeks. Regardless, your job will be to execute well, delight our clients, and set them up for success.

What are the position responsibilities?

Apply technical skill to a wide variety of issues supporting workstations, networking, virtualization, servers, cloud, wireless access points, and standard office applications.

Follow established best practices, including Macro project templates, audits, and Knowledge Base articles.

Handle network design, infrastructure implementation and support: physical and virtual servers, routers, firewalls, switches, wireless access points

Oversee cloud services implementation, migration, and support (Both Microsoft Office 365 and Google Workspace)

Complete workstation onboarding including Intune and Auto Pilot deployments

Participate in other common project deployments as demanded by our clientele, including but not limited to Chromebook deployments, mounting projectors and Interactive Flat Panels, tablet and mobile device management deployment, etc.

Add detailed notes to every project task or ticket for all time worked and all resolutions identified.

Escalate task failures or roadblocks immediately to Project Coordinator.

Contribute to creating scoping tickets, including conducting client walk throughs

Conduct QA on projects for other Pro Services team members

What knowledge, skills, and abilities do you have?

Experience implementing technical projects

Experience supporting technology onsite and remotely

Experience communicating technical information to non-technical people

Ability to track hardware procurement, installation, build outs, and associated activities

Organizational skills to provide ongoing status updates on project progress and prioritize resource allocation

Strong written skills for communicating with clients via our ticketing system and maintaining proper documentation in our systems

What credentials and experience do you have?

4+ years of demonstrated project engineer experience in networking & Microsoft AD environments. Experience implementing network and Microsoft environments from the design phase through deployment. (If you do not have this experience, it is unlikely you will receive an interview.)

2-3+ years of Managed Service Provider (MSP) experience

Knowledge of IT infrastructure, managed services, and cybersecurity)

Experience with a professional ticketing system (knowing AutoTask PSA is a plus)

Experience with project scoping, development of project plans, and execution

Degree from an accredited university, or equivalent experience via relevant project certifications

Excellent communication, interpersonal and problem-solving skills

Deep love of attention to detail and maintaining superb documentation

Ability to work under pressure, while maintaining a positive attitude and a sense of humor

Ability to be a self-starter, who can be trusted to work largely unsupervised

Reliable transportation for use during business hours

Ability to pass a criminal background check in order to be eligible to work in schools

What are Macro Connect’s Benefits?

Health, Dental, Vision, Short-Term Disability & Life Insurance

401K with a company match of up to 3.5%

Vacation/Sick Days, Personal Days, and Holidays

Hybrid work environment

Mileage Reimbursement

Mental health resources

Professional Development Support and Funding

Coffee and bagels

Beautiful, modern, dog-friendly workspace

Company-wide performance-based year-end bonus

Profit sharing based on company performance

Who is Macro Connect?

Macro Connect is a small but growing Managed Service Provider team working out of a historic library in Detroit. We are focused on helping schools, nonprofits and businesses achieve breakthrough performance by leveraging data and technology.

We value diversity - in thought and in personal and professional background - and are committed first and foremost to finding the right people then providing them with coffee, an office full of dogs, and a training pathway to reach their potential.

When we asked our team what 3 words sum up the company culture, the most repeated answers were: transparent, community-minded, and supportive. We use open-book management to share our financial information with all of our employees. We like and care about our co-workers and will drop everything to help someone in need. We care deeply about Metro Detroit and believe we can play a part in the bright future ahead. If we are working against a deadline, we do whatever it takes to meet it. If we face a difficult challenge, we work together to overcome it. If we make a promise, we see it through.

Our clients have high expectations and we expect our employees to take that in stride, keep a smile on their face, and produce great results. Details matter to us and we pride ourselves on getting things right the first time. We love turning technical jargon and complex data into practical solutions that improve outcomes for our clients.

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